Unable to process payment…

  • Resolved nuancedesign

    (@nuancedesign)


    4 years ago

    I’m getting the error “unable to process payment at this time…” with my visa, yet a test using a friends visa works.

    Also, I’m logging errors “Stripe Payment Request live mode requires SSL.” But only sometimes, sometimes I’m getting payments put though.

    Thoughts?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @nuancedesign – Can you send us a screenshot of the following page in your admin dashboard? – WooCommerce > Settings > ‘Advanced’

    Thread Starter nuancedesign

    (@nuancedesign)

    https://prnt.sc/vsy852

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @nuancedesign

    Sorry for the delay in replying. Are you still seeing this error?

    But only sometimes, sometimes I’m getting payments put though.

    It sounds like the error is happening when the Stripe payment method isn’t realizing that there is a valid SSL certificate on the site. I imagine if you look at the WooCommerce System Status, it would show a checkmark at Secure connection (HTTPS): ?

    At the top of the Status Report, does the WordPress and Site Address both show with the https?

    Thanks,

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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