Unable to process Stripe credit card (test nor real)

@carabas

I removed the log from your post because it contains a LOT of personally identifiable, and possibly confidential, information, Please don’t post something like that in public. Ask the plugin developers if they need that information, and if so, how to provide it to them privately.

OK. But I was requested to do so by your colleague @treibalen. See:

https://www.ads-software.com/support/topic/unable-to-process-this-payment-please-try-again-or-use-alternative-method-4/#post-11584324

I’d certainly prefer to see this problem fixed privately, and in a matter of hours, not days or weeks.

If we see logs like that here, we will remove them.

Hi there @carabas,

Please redact all sensitive data from logs before posting it (and sorry for not adding such disclaimer to my initial request!) – any user personal information (email addresses, names, etc), stripe IDs, etc.

Cheers!

Also, @carabas, I’m thinking that handling it via a ticket would be easier.

Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done, your System Status and Stripe logs.

We will be able to help you further there.