Unable to process this payment, please try again or use alternative method.

  • Resolved collinvs89

    (@collinvs89)


    3 years, 10 months ago

    Hi There

    My site is currently unable to process card payments I get this message;
    Unable to process this payment, please try again or use alternative method.

    The only things I can see in the back end are
    2021-01-11T12:58:52+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====

    I’ve checked and SSL is working correctly on the site I also get this message, but I have no idea how to clean the database;
    The public and/or secret keys for the Stripe gateway have been changed. This might cause errors for existing customers and saved payment methods

    Any help is appreciated as I have customers waiting to order.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @collinvs89 – Can you send the following?

    – Your site’s system status report. You can find that at: WP Dashboard > WooCommerce > Status > 'Get system report'
    – a screenshot of: WP Dashboard > WooCommerce > Settings > Advanced
    – a screenshot of: WP Dashboard > WooCommerce > Settings > Payments > Stripe (Credit Card)

    Thanks!

    Thread Starter collinvs89

    (@collinvs89)

    Hi Joey Thanks for replying
    System report;

    
### WordPress Environment ###

WordPress address (URL): https://jgowrum.com
Site address (URL): https://jgowrum.com
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.7.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.24-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.0
WC Database Prefix: wpqd_
Total Database Size: 23.11MB
Database Data Size: 18.15MB
Database Index Size: 4.96MB
wpqd_woocommerce_sessions: Data: 0.81MB + Index: 0.03MB + Engine MyISAM
wpqd_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wpqd_woocommerce_order_itemmeta: Data: 0.54MB + Index: 0.37MB + Engine MyISAM
wpqd_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_actionscheduler_actions: Data: 2.05MB + Index: 0.49MB + Engine MyISAM
wpqd_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_actionscheduler_logs: Data: 0.93MB + Index: 0.70MB + Engine MyISAM
wpqd_cartflows_ca_cart_abandonment: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpqd_cartflows_ca_email_history: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqd_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_cmplz_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_comments: Data: 0.25MB + Index: 0.12MB + Engine MyISAM
wpqd_dopbsp_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_availability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_availability_no: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_availability_price: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_calendars: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_dopbsp_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_days: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_discounts_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_discounts_items_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_emails_translation: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_dopbsp_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_extras_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_extras_groups_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_fees: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_forms_select_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_languages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_models: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_reservations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_searches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_settings_calendar: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_dopbsp_settings_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_settings_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_settings_search: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_smses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_dopbsp_smses_translation: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_dopbsp_translation_en: Data: 0.23MB + Index: 0.09MB + Engine MyISAM
wpqd_dopbsp_woocommerce: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_gdpr_consent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_gdpr_userlogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_itro_plugin_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_itro_plugin_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_ngg_pictures: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_options: Data: 2.55MB + Index: 0.41MB + Engine MyISAM
wpqd_postmeta: Data: 2.48MB + Index: 1.29MB + Engine MyISAM
wpqd_posts: Data: 0.88MB + Index: 0.13MB + Engine MyISAM
wpqd_pps_countries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_pps_popup: Data: 0.60MB + Index: 0.00MB + Engine MyISAM
wpqd_pps_popup_show_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqd_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_vxc_qbooks_accounts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_vxc_qbooks_log: Data: 0.15MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqd_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqd_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfConfig: Data: 1.71MB + Index: 0.01MB + Engine MyISAM
wpqd_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqd_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfFileMods: Data: 2.17MB + Index: 0.45MB + Engine MyISAM
wpqd_wfHits: Data: 0.77MB + Index: 0.27MB + Engine MyISAM
wpqd_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfIssues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpqd_wfKnownFileList: Data: 1.15MB + Index: 0.13MB + Engine MyISAM
wpqd_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfLogins: Data: 0.33MB + Index: 0.07MB + Engine MyISAM
wpqd_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqd_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqd_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqd_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfReverseCache: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpqd_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_wfStatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
wpqd_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_woo_shippment_provider: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpqd_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqd_yoast_seo_meta: Data: 0.04MB + Index: 0.05MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 2
attachment: 169
booked_appointments: 29
custom_css: 1
custom-css-js: 1
feedback: 91
jetpack_migration: 2
nav_menu_item: 31
ngg_gallery: 2
ngg_pictures: 20
oembed_cache: 9
page: 21
post: 18
product: 15
product_variation: 20
revision: 232
shop_coupon: 5
shop_order: 554
shop_order_refund: 2
vxc_qbooks: 2
wpautoterms_page: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Akismet Anti-Spam: by Automattic – 4.1.6
WP AutoTerms: by WP AutoTerms – 2.4.1
Booked: by Boxy Studio – 2.3
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.25
GDPR Cookie Consent: by WebToffee – 1.8.7
Simple Custom CSS and JS: by SilkyPress.com – 3.32.3
Custom Sidebars: by WPMU DEV – 3.2.2
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.4
Facebook for WooCommerce: by Facebook – 2.2.0
The GDPR Framework: by Data443 – 1.0.26
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.11.0
Image Widget: by Modern Tribe
Inc. – 4.4.7

ITRO Popup Plugin: by ITRO Team – 5.0.2
Jetpack by WordPress.com: by Automattic – 8.2.3
jQuery Smooth Scroll: by Digital Liberation – 1.4.4
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Basic): by WebToffee – 2.6.9
Really Simple SSL: by Really Simple Plugins – 4.0.5
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.0.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.7
WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
WooCommerce Max Quantity: by Isabel Castillo – 1.5.2 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Shipping & Tax: by Automattic – 1.25.4 (update to version 1.25.5 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.37 (update to version 4.1.40 is available)
WooCommerce: by Automattic – 4.8.0 (update to version 4.9.0 is available)
Wordfence Security: by Wordfence – 7.4.9
Yoast SEO: by Team Yoast – 13.1 – Installed version not tested with active version of WooCommerce 4.0
WP Mail SMTP: by WPForms – 2.2.1

### Inactive Plugins (8) ###

Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.6
Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.16
Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.5.3 – Installed version not tested with active version of WooCommerce 4.0
Complianz | GDPR/CCPA Cookie Consent: by RogierLankhorst
Complianz – 4.4.0

Cookie Notice: by dFactory – 1.2.51
PW WooCommerce Exclude Free Shipping: by Pimwick
LLC – 1.16

WooCommerce Free Gift: by Rene Puschinger (themegrids) – 4.0.11
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #573 - /shop/
Cart: #574 - /cart/
Checkout: #575 - /checkout/
My account: #576 - /my-account/
Terms and conditions: #697 - /terms-conditions/

### Theme ###

Name: Five Hacks for Twenty Seventeen
Version: 1.11
Author URL: https://www.jonpenland.com
Child Theme: ?
Parent Theme Name: Twenty Seventeen
Parent Theme Version: 2.5
Parent Theme Author URL: https://www.ads-software.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 5,559
Oldest: 2020-12-13 10:22:46 +0000
Newest: 2021-01-13 10:07:03 +0000

Failed: 1
Oldest: –
Newest: –

Pending: 2
Oldest: 2021-01-13 10:22:02 +0000
Newest: 2021-01-13 10:22:03 +0000

    Here’s the woocommerce, settings, advanced screenshots

    woocommerce settings advanced screenshot

    Here is the payments, stripe screenshot

    woocommerce stripe screenshots

    Thanks, Collin.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there Collin,

    Thanks for collecting all of that information. Everything related to Stripe and SSL on your site looks good:

    * Site URL set to use HTTPS
    * System status report includes https enabled
    * Site showing green padlock
    * Using the latest version of the Stripe plugin
    * Stripe settings are correct
    * Advanced settings are correct

    To double check, if you switch the Stripe plugin to test mode (it’s currently in live mode), do the payments go through correctly? I’d expect them to, but would like to be sure. Once you’re done, switch the Stripe plugin back to live mode.

    Can you please go to wp-admin > Settings > General, confirm that the WordPress address and Site address both include HTTP rather than https, then save the page. There’s something on your site that isn’t recognizing that https is correctly setup and I suspect that saving the settings again could sort it out. From there, please try a live payment and see if you’re seeing the same error.

    Thread Starter collinvs89

    (@collinvs89)

    Hi Hannah

    The order went through fine in test mode, changed the general settings to http, switched back to live mode and I get the same error. Changed the settings to https, saved, and tried again, but I’m getting the same error.

    I can post the stripe plugin logs if that’s a help? I’d delete any personal data from it before posting it though.

    I did do a cpanel site restore on the 31st as a pdf and shipping label plugin update had caused the site to crash. Maybe that has caused issues? I haven’t updated the same plugin since, I just rolled the site back to a backup restore point and updated wordpress, woocommerce and stripe.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for checking! That indeed rules out the easiest fixes.

    If you have more information in the Stripe logs, that would be great. I’d specifically be interested in Stripe’s response and any errors. You did already include this in your original post, though.

    It could very well be that that restore caused issues. You could try uninstalling and reinstalling the Stripe plugin – I’m not sure if that will help, because it’ll just clear the files rather than the database settings. Please back-up the site first, though!

    Thread Starter collinvs89

    (@collinvs89)

    Hi

    Here are stripe logs with mobile numbers, email address removed.

    2021-01-15T00:18:42+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====

    2021-01-15T10:29:17+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Your domain has been verified with Apple Pay!
    ====End Log====

    2021-01-15T10:30:35+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    sources/src_1I9pZeAw9g09QXOscXhDXevX
    ====End Log====

    2021-01-15T10:30:35+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers request: Array
    (
    [email] =>
    [description] => Name: Collin Van Schayk, Username: Collin
    [name] => Collin Van Schayk
    [metadata] => Array
    (
    )

    )

    ====End Log====

    2021-01-15T10:30:35+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Info: Begin processing payment for order 3776 for the amount of 8.45
    ====End Log====

    2021-01-15T10:30:35+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1I9pZeAw9g09QXOscXhDXevX
    [amount] => 845
    [currency] => gbp
    [description] => J. Gow Rum – Order 3776
    [metadata] => Array
    (
    [customer_name] => Collin Van Schayk
    [customer_email] =>
    [order_id] => 3776
    [site_url] => https://jgowrum.com
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_IlMIVxdekrK8cs
    [statement_descriptor] => J. Gow Rum
    [shipping] => Array
    (
    [name] => Collin Van Schayk
    [address] => Array
    (
    [line1] => VS Distillers Ltd
    [line2] =>
    [city] => Lamb Holm
    [country] => GB
    [postal_code] => KW17 2SF
    [state] => Orkney
    )

    )

    )

    ====End Log====

    2021-01-15T10:30:36+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Stripe PaymentIntent pi_1I9pZgAw9g09QXOsFwARQ07g initiated for order 3776
    ====End Log====

    2021-01-15T10:30:36+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    payment_intents/pi_1I9pZgAw9g09QXOsFwARQ07g/confirm request: Array
    (
    [source] => src_1I9pZeAw9g09QXOscXhDXevX
    [level3] => Array
    (
    [merchant_reference] => 3776
    [shipping_amount] => 495
    [line_items] => Array
    (
    [0] => stdClass Object
    (
    [product_code] => 814
    [product_description] => Humes J. Gow Rum & Raisin
    [unit_cost] => 350
    [quantity] => 1
    [tax_amount] => 0
    [discount_amount] => 0
    )

    )

    )

    )

    ====End Log====

    2021-01-15T10:30:36+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    payment_intents/pi_1I9pZgAw9g09QXOsFwARQ07g/confirm request: Array
    (
    [source] => src_1I9pZeAw9g09QXOscXhDXevX
    )

    ====End Log====

    2021-01-15T10:30:38+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Stripe PaymentIntent pi_1I9pZgAw9g09QXOsFwARQ07g succeeded for order 3776
    ====End Log====

    2021-01-15T10:30:38+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Processing response: stdClass Object
    (
    [id] => ch_1I9pZhAw9g09QXOsSK6QaLZG
    [object] => charge
    [amount] => 845
    [amount_captured] => 845
    [amount_refunded] => 0
    [application] =>
    [application_fee] =>
    [application_fee_amount] =>
    [balance_transaction] => txn_1I9pZhAw9g09QXOsDI5TociX
    [billing_details] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Lamb Holm
    [country] => GB
    [line1] => VS Distillers Ltd
    [line2] =>
    [postal_code] => KW17 2SF
    [state] => Orkney
    )

    [email] =>
    [name] => Collin Van Schayk
    [phone] =>
    )

    [calculated_statement_descriptor] => J. GOW RUM
    [captured] => 1
    [created] => 1610706637
    [currency] => gbp
    [customer] => cus_IlMIVxdekrK8cs
    [description] => J. Gow Rum – Order 3776
    [destination] =>
    [dispute] =>
    [disputed] =>
    [failure_code] =>
    [failure_message] =>
    [fraud_details] => stdClass Object
    (
    )

    [invoice] =>
    [livemode] =>
    [metadata] => stdClass Object
    (
    [customer_name] => Collin Van Schayk
    [customer_email] =>
    [order_id] => 3776
    [site_url] => https://jgowrum.com
    )

    [on_behalf_of] =>
    [order] =>
    [outcome] => stdClass Object
    (
    [network_status] => approved_by_network
    [reason] =>
    [risk_level] => normal
    [risk_score] => 15
    [seller_message] => Payment complete.
    [type] => authorized
    )

    [paid] => 1
    [payment_intent] => pi_1I9pZgAw9g09QXOsFwARQ07g
    [payment_method] => src_1I9pZeAw9g09QXOscXhDXevX
    [payment_method_details] => stdClass Object
    (
    [card] => stdClass Object
    (
    [brand] => visa
    [checks] => stdClass Object
    (
    [address_line1_check] => pass
    [address_postal_code_check] => pass
    [cvc_check] => pass
    )

    [country] => US
    [exp_month] => 9
    [exp_year] => 2024
    [fingerprint] => QDqEC8btTLoAuCqB
    [funding] => credit
    [installments] =>
    [last4] => 4242
    [network] => visa
    [three_d_secure] =>
    [wallet] =>
    )

    [type] => card
    )

    [receipt_email] =>
    [receipt_number] =>
    [receipt_url] => https://pay.stripe.com/receipts/acct_1E5sIOAw9g09QXOs/ch_1I9pZhAw9g09QXOsSK6QaLZG/rcpt_IlMI3a8hySclzGiEjlaMillg3swQ3Mt
    [refunded] =>
    [refunds] => stdClass Object
    (
    [object] => list
    [data] => Array
    (
    )

    [has_more] =>
    [total_count] => 0
    [url] => /v1/charges/ch_1I9pZhAw9g09QXOsSK6QaLZG/refunds
    )

    [review] =>
    [shipping] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Lamb Holm
    [country] => GB
    [line1] => VS Distillers Ltd
    [line2] =>
    [postal_code] => KW17 2SF
    [state] => Orkney
    )

    [carrier] =>
    [name] => Collin Van Schayk
    [phone] =>
    [tracking_number] =>
    )

    [source] => stdClass Object
    (
    [id] => src_1I9pZeAw9g09QXOscXhDXevX
    [object] => source
    [amount] =>
    [card] => stdClass Object
    (
    [exp_month] => 9
    [exp_year] => 2024
    [last4] => 4242
    [country] => US
    [brand] => Visa
    [address_line1_check] => pass
    [address_zip_check] => pass
    [cvc_check] => pass
    [funding] => credit
    [fingerprint] => QDqEC8btTLoAuCqB
    [three_d_secure] => optional
    [name] =>
    [tokenization_method] =>
    [dynamic_last4] =>
    )

    [client_secret] => src_client_secret_3DruVIpx7qjw1DjJGc0Oi8n9
    [created] => 1610706637
    [currency] =>
    [flow] => none
    [livemode] =>
    [metadata] => stdClass Object
    (
    )

    [owner] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Lamb Holm
    [country] => GB
    [line1] => VS Distillers Ltd
    [line2] =>
    [postal_code] => KW17 2SF
    [state] => Orkney
    )

    [email] =>
    [name] => Collin Van Schayk
    [phone] =>
    [verified_address] =>
    [verified_email] =>
    [verified_name] =>
    [verified_phone] =>
    )

    [statement_descriptor] =>
    [status] => consumed
    [type] => card
    [usage] => reusable
    )

    [source_transfer] =>
    [statement_descriptor] => J. Gow Rum
    [statement_descriptor_suffix] =>
    [status] => succeeded
    [transfer_data] =>
    [transfer_group] =>
    )

    ====End Log====

    2021-01-15T10:30:38+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    balance/history/txn_1I9pZhAw9g09QXOsDI5TociX
    ====End Log====

    2021-01-15T10:33:59+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    Your domain has been verified with Apple Pay!
    ====End Log====

    2021-01-15T10:34:26+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:34:27+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:34:28+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:34:28+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:34:43+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:34:43+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:35:27+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:35:27+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:35:29+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2021-01-15T10:35:29+00:00 DEBUG
    ====Stripe Version: 4.7.0====
    ====Start Log====
    customers/cus_IlMIVxdekrK8cs/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    I have tried the plugin uninstall but get the same errors once I reinstalled it.

    Hi!

    Thanks for providing those logs! I apologize for the delay. I’ve double checked your site’s SSL certificate so that’s fine!

    Can you head to your Stripe Dashboard and take a look at the API section after trying to checkout and tell us if you see any errors there?

    Thread Starter collinvs89

    (@collinvs89)

    Hi I got to the bottom of the issue. Turned out to be an issue with the stripe account itself. All sorted now cheers.

Viewing 8 replies - 1 through 8 (of 8 total)
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