Unable To Publicize New WP post

I have the same issue!

I’m sorry to hear you’ve run into issues.

Could you try using our beta plugin? You can find a download link and instructions here:
https://jetpack.com/beta

The beta plugin includes some fixes our developers have been working on for these kind of reported issues. As a result, using it should likely cause these problems to be resolved.

Once you install and activate the beta plugin, go to Jetpack -> Jetpack Beta and choose “Tagged Beta Releases” and make sure the “Auto-Update Jetpack when new betas are available” is checked and click the “Save my choice” button.

After you’ve installed it, and if the problem remains, let me know!

Thanks!

@kittenhood Could you try that as well, and let me know your site URL if that doesn’t help?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Ditto. I’ve been working with developers and tech support for weeks, and I’m still not able to publicize to my subscribers or Twitter. I’d love to know if the Beta version works for anyone.

i installed the jetpack beta, followed all the processes but publicize function still not working.

I think I have the same issue, on Sep 29 (8 days ago) I tried to add a new Twitter account to Publicize on https://www.foodanddrinkglasgow.co.uk and got this:

“Fatal error: Cannot use object of type Jetpack_Error as array in /home/wp_s2ez59/foodanddrinkglasgow.co.uk/wp-content/plugins/jetpack/modules/publicize/publicize-jetpack.php on line 164”

So I tried re-installing Jetpack, turning off all plugins and changing the theme back to the old one but no luck so updated to v4.3.2beta and tried installing the Beta plug-in but no still no joy. I get the error when trying to sync ANY Social Media account not just Twitter so currently nothing is synced.

line 164 is ‘secret_1’ => $verification[‘secret_1’],
line 165 is ‘secret_2’ => $verification[‘secret_2’],
line 166 is ‘eol’ => $verification[‘eol’],

If I comment out line 164 it then errors on line 165
if I comment out line 165 it then errors on line 166
if I comment out line 166 it then looks like it’s working but I get a 400 error from within WP admin

I tried installing v4.3.1 on one of my other sites tonight and another with my girlfriend’s account and all seems fine so it just seems to be affecting https://www.foodanddrinkglasgow.co.uk but this is our most complex site.

@asullivn Did you contact us via email as well? If so, don’t hesitate to give the Beta a try, and let us know how it went!

@wisane We don’t seem to be able to communicate with your site from WordPress.com right now. We receive a 500 error when we do so:
https://public-api.wordpress.com/rest/v1/sites/trendsleek.com

Could you add the following to your site’s wp-config.php file?

define( 'WP_DEBUG', true );

if ( WP_DEBUG ) {

        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );

        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );

}

Once you’ve done so, try loading the URL above again, and then check the wp-content/debug.log file for errors, and paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

Thanks!

@cheesemonster Your issue seems quite different. Can you please use Jetpack’s Debugger module to send us some more information about your site?

1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

Thanks!

Thanks Jeremy but it didn’t seem to work out. I actually changed my hosting service provider and my domain name registrar before i started experiencing this issues, could it be the cause?

Hi, @jeherve!

Yes, I’ve been exchanging emails. After exhausting other options, they’re suggesting I try the beta version. I’m nervous, but might give it a go.

Tried to download the beta version. Link says I have it already installed and won’t let me install it again.

I added the text you have up there and copy/pasted it to the bottom of the file wp-config.php. Tried to locate file wp-content/debug.log

Cannot located the file debug.log
Looked up error.log no file.

Tried a scheduled post no log.
Tried a publish now no post to that log.

What am I missing here? Please advise.

@wisane Do you not get any errors when accessing wp-content/debug.log, or are you having trouble enabling debug as I mentioned above?

Tried to download the beta version. Link says I have it already installed and won’t let me install it again.

@ringworld Could you go to Jetpack > Beta in your dashboard, and then select “Beta Tagged releases”? You should then be able to check for updates again, and install the most recent beta version.

Let me know how it goes.

I have been having the same problem for the past two weeks and none of the suggestions from support have helped. Beta didn’t work for me and so I deactivated and deleted it and cleared the cache, but Jetpack tells me Im still using it! Thats been for about five days now. Last advice was to delete Jetpack via FTP. I’m concerned I will lose my email list completely when I do that. All very frustrating…

Beta didn’t work for me and so I deactivated and deleted it and cleared the cache, but Jetpack tells me Im still using it!

When you delete the Jetpack Beta plugin, Jetpack will stop looking for Beta versions that you can update to, but it won’t revert your current Jetpack version though. No worries, you can continue to run the Beta, and you’ll get an update notification as soon as the next stable release becomes available.

Could you let me know what version of the Beta you’re running, by looking at the plugin’s version number in the Plugins menu in your dashboard?

Could you also post your site URL here, so I can have a look and see if there is something I can do from our end?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Last advice was to delete Jetpack via FTP. I’m concerned I will lose my email list completely when I do that.

Deleting the Jetpack plugin from your site will never delete your email list, as it is stored on WordPress.com. Whatever you do with Jetpack, you can always get your settings, stats, and subscribers back as soon as you reconnect the plugin to WordPress.com.

I hope this clarifies things a bit.

@jeherve Am still have problems enabling debug but the problem is half-solved cus I can now auto post to Facebook. Twitter is not working still even though I connected to different account.

• This reply was modified 8 years, 1 month ago by wisane.

@wisane I had a look at our logs for your last post, and it seems that it was posted to Twitter as well.

Don’t hesitate to let me know if you still experience issues!