Unable to read Short code / Description Box Issues

  • Resolved DoubleG

    (@doubleg)


    4 months ago

    Hi there! While we love this plug-in, or biggest issue is that the plug-in will not read our shortcode partnered with Avada, especially due to the description entry box. While variable products have a text entry box for descriptions, the simple products do not, and these are the ones we are having issues with under product description when connecting to Google Merchant. Please let me know how this can be fixed and if it is an issue on our end. Thanks!

    • This topic was modified 4 months ago by DoubleG.
    • This topic was modified 4 months ago by DoubleG.
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  • Hey there, @doubleg! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing some screenshots to help us better understand the issue? ??
    I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    our shortcode partnered with Avada

    Do you mean you are using custom shortcodes that only work with the Avada theme?

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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