Unable to receive email notification (possible issue with blocked address)

  • We use the Gravity Forms plugin to collect info on our WP site. The gravity forms plugin uses ‘wp_mail’ to send email notifications when a form is submitted.

    Our problem is, one of our email addresses is unable to receive mail from the form, even though its logs indicate that wp_mail has sent the message. Other email addresses we own in the same domain, have no problem receiving mail.

    We suspect that at some time in the past, someone on our team marked a message from WP as spam. We suspect that this resulted in WP no longer sending mail to that address (which makes sense as a best practice for when an owner of an email marks a message as spam.)

    We’d like to resume sending mail from our WP site to the address in question. We’d rather not have to start using an alternate address to receive the messages.

    Is there a process whereby we can request that WP un-blocks the address?
    We can provide the address, and can prove that we own the address, prior to it being un-blocked.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    – For pro or commercial product support please contact the author directly on their site. They cannot support their customers here.

    Gravity Forms Support: https://www.gravityhelp.com/

    – As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there. Also, forum volunteers are not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly.

    Thread Starter zmarc

    (@zmarc)

    Thank you for replying, @t-p.

    We’re actually having no issue at all with Gravity Forms. I should have mentioned that. When gravity forms tells WP_Mail to send a message, WP_Mail agrees, and says that it has sent the message. The thing is, if it is for the one address we have an issue with, we never receive it. If it’s for any other address, we receive it just fine. That’s why we think that the email address in questions is suppressed on some block list which WP_Mail uses.

    • This reply was modified 6 years, 7 months ago by zmarc.
    Thread Starter zmarc

    (@zmarc)

    @t-p. Do you have any advice as to a different forum I should post this question to? Again, I believe the issue doesn’t have to do with the plugin, but with WP_Mail blocking an address. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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