unable to receive emails from valid domains

  • Hello,

    i am using a contact form on my website – certificial.com and when I enter a bogus email address – [email protected] the messages comes through to the destination account as expected. However, if I use a valid email address @yahoo, @gmail, @hotmail, etc… the message never arrives. In all cases the contact forms states the message was sent successfully.

    i have contacted the website template several times and after hours of troubleshooting I was directed here.

    Any thoughts?

    Thanks in advance! Pete

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 3 replies - 1 through 3 (of 3 total)

  • the message never arrives. In all cases the contact forms states the message was sent successfully.

    ??The green Success message and not receiving any error messages is a very clear indication that CF7 is sending the email.

    So your email is probably being seen as spam somewhere in the email process. This is usually due to email headers (in particular the From email address used) or email content.

    Emails can be considered spam for a whole host of reasons and get rejected at many points in the email process in addition to your spam folder.

    See Contact Form 7 Email Issues – this links to a much more comprehensive article which also covers emails being considered spam.

    See also Best Practice to Set Up Mail.

    Thread Starter bsrmpete

    (@bsrmpete)

    I hear ya, but if I send a using a fake email [email protected] it goes through and yet a yahoo and gmail does not. Keep in mind I am sending to a gmail account…

    The email simply never appears; not even in a SPAM folder.

    @bsrmpete I can help you but first read WordPress emails are sent but not received

Viewing 3 replies - 1 through 3 (of 3 total)
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