Unable to redeem in a multisite environment

  • Resolved vboppana

    (@vboppana)


    3 months, 3 weeks ago

    We operate in a multisite environment, and we have two sites (WorldWide site for all the countries and French site for France).

    When a customer purchases a gift card in the WorldWide version and sends it to a user in the French region, the user is unable to redeem in the French version of our website.

    Apart from manually adding the gift card details to multi-site, is there a dynamic approach to this ?

    • This topic was modified 3 months, 3 weeks ago by vboppana.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pimwick

    (@pimwick)

    By default each site will have its own Gift Card database keeping track of numbers/balances separately. To allow a gift card to be used on any site in the multisite network, perform these steps. It will switch to use the central gift card database for all numbers and balances:

    1. Log into your FTP site and edit wp-config.php
    2. Edit wp-config.php and scroll to the end. Add the code above the line that says “stop editing” or something similar:
    define( 'PWGC_MULTISITE_SHARED_DATABASE', true );

    /* That's all, stop editing */
    1. Save the wp-config.php file and re-upload it to your server.
    Thread Starter vboppana

    (@vboppana)

    Great, that works fine. Thanks for the quick response.

    A follow-up question on this. As mentioned since we operate on multi-site environment we have multiple currencies and we defined manually the currency multiplicator.

    And for redeeming the gift card with multi-currency the plugin is taking the manually defined multiplicator values to convert the currencies for calculating the remaining balance/ for redeeming.

    Could you assist me if there is a way, where the gift card takes the live currency conversion rate and not the multiplicator value ?

    Thread Starter vboppana

    (@vboppana)

    Hello, Any response on my previous request ?

    Plugin Author pimwick

    (@pimwick)

    It sounds like this could be an issue with the currency conversion plugin that you are using. Since this is a different question from the WordPress Multisite topic, please start a new support thread regarding this problem since WordPress prefers to have the threads stay on a specific topic.

    When creating the support topic, include the name and version of the currency conversion plugin you are using as well as the version of PW Gift Cards. I’m marking this thread as resolved, we will continue the discussion in the new support thread. Thanks for understanding!

    Thread Starter vboppana

    (@vboppana)

    All right, sure. I will do that.

    Thanks for the response.

Viewing 5 replies - 1 through 5 (of 5 total)
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