Karamba slots login.Makakuha ng libreng 700pho sa bawat deposito

Resolved xiaobijou
(@xiaobijou)

2 years, 4 months ago

Hi,

I noticed today that when processing a refund, the following happens instead of what normally used to happen.

1. After clicking the refund button, I proceed to enter “1” in the quantity field for the item, and what normally happens is that the price auto populates near the quantity, but right not that doesn’t happen.

2. If I manually enter the price in the field of the item, it shows, but the “refund amount” below is greyed out. Normally this field would be equal to the sum above.

3. Because the “refund amount” is greyed out, the blue buttons below just says “Refund $0.00 via XYZ” or “Refund $0.00 manually”

I have processed hundreds of refunds and have never seen this. Please assist. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter xiaobijou
(@xiaobijou)

2 years, 4 months ago

Here are 2 screenshots that may help illustrate the issue I described above:

Image 1: What happens after I input quantity of 1 for the product I wish to refund. Please note that the amount for the product is 0 and the “refund amount” below is greyed out

https://drive.google.com/file/d/1c0qEPnB58qwu6tPXX79L2uTO_au7W8BS/view?usp=share_link

Image 2: What happens if I manually enter the amount for the product, the “refund amount” below is still greyed out.

https://drive.google.com/file/d/13CJC3Z0lfINqKYnmf1ot60cvzlRzvBLm/view?usp=share_link

Thread Starter xiaobijou
(@xiaobijou)

2 years, 4 months ago

Hi upon further investigation, I noticed that the error only happens in Safari browsers, and the functionality is normal in Chrome browsers. Though I have always used Safari browsers and it was fine before. Any advice on potential fix? If not I will use chrome browsers when issuing refunds. Thank you.

Saif
(@babylon1999)

2 years, 3 months ago

Hello @xiaobijou,

Hi upon further investigation, I noticed that the error only happens in Safari browsers, and the functionality is normal in Chrome browsers. Though I have always used Safari browsers and it was fine before. Any advice on potential fix? If not I will use chrome browsers when issuing refunds. Thank you.

Thanks for the update!

I tried replicating the problem on a Safari browser with a fresh instalment of WordPress and WooCommerce but failed.

Have you tried clearing your browser’s cache or trying to refund from a private window?

Link to image: https://i.imgur.com/BApmkpa.png

Let us know how it goes!

Thread Starter xiaobijou
(@xiaobijou)

2 years, 3 months ago

I tried it last week but neither worked. Then I proceeded to update the Safari browser to the newest version. Now it works after clearing cache or using private window. Thank you!

xue28 (woo-hc)
(@xue28)

2 years, 3 months ago

Hi @xiaobijou

I’m glad we were able to help you! ??

Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Unable to refund / refund field greyed out’ is closed to new replies.