Unable To Remove or Change Store Notice

  • Resolved jjladmin

    (@jjladmin)


    6 years, 3 months ago

    I am unable to remove or change the store notice for woocommerce in the customizer I just get the error ‘Looks like something’s gone wrong. Wait a couple of seconds, and then try again.’ I have tried on multiple different computers and it still won’t remove.
    here is the system status for my store.

    
### WordPress Environment ###

Home URL: https://jjl-computers.co.uk
Site URL: https://jjl-computers.co.uk
WC Version: 3.5.2
Log Directory Writable: ?
WP Version: 5.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.38 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 96 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.0.2p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.37-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.2
WC Database Prefix: wptg_
MaxMind GeoIP Database: ?
Total Database Size: 1.43MB
Database Data Size: 1.08MB
Database Index Size: 0.35MB
wptg_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wptg_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wptg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB
wptg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wptg_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wptg_commentmeta: Data: 0.00MB + Index: 0.00MB
wptg_comments: Data: 0.00MB + Index: 0.01MB
wptg_failed_jobs: Data: 0.00MB + Index: 0.00MB
wptg_links: Data: 0.00MB + Index: 0.00MB
wptg_loginizer_logs: Data: 0.06MB + Index: 0.03MB
wptg_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
wptg_nm_personalized: Data: 0.00MB + Index: 0.00MB
wptg_options: Data: 0.81MB + Index: 0.20MB
wptg_postmeta: Data: 0.08MB + Index: 0.03MB
wptg_posts: Data: 0.11MB + Index: 0.02MB
wptg_queue: Data: 0.00MB + Index: 0.00MB
wptg_termmeta: Data: 0.00MB + Index: 0.01MB
wptg_terms: Data: 0.00MB + Index: 0.01MB
wptg_term_relationships: Data: 0.00MB + Index: 0.00MB
wptg_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wptg_tinvwl_items: Data: 0.00MB + Index: 0.00MB
wptg_tinvwl_lists: Data: 0.00MB + Index: 0.00MB
wptg_usermeta: Data: 0.01MB + Index: 0.01MB
wptg_users: Data: 0.00MB + Index: 0.01MB
wptg_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
wptg_wc_download_log: Data: 0.00MB + Index: 0.00MB
wptg_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wptg_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB
wptg_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB
wptg_yith_wapo_groups: Data: 0.00MB + Index: 0.00MB
wptg_yith_wapo_types: Data: 0.00MB + Index: 0.00MB
wptg_yith_wccl_meta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 22
customize_changeset: 29
jetpack_migration: 2
nav_menu_item: 25
page: 11
post: 4
product: 15
revision: 13
shop_coupon: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Akismet Anti-Spam: by Automattic – 4.1
Awesome Widgets for SiteOrigin Page Builder: by phoeniixx – 2.2
Christmas Music: by Codelfo.com – 1.4.4
Cyber Fox Christmasify!: by Cyber Fox – 1.2.1
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 2.9.4
GDPR Cookie Consent: by WebToffee – 1.7.1
Flexible Shipping: by WP Desk – 3.0.7
Homepage Control: by WooThemes – 2.0.3
Jetpack by WordPress.com: by Automattic – 6.8.1
Loginizer: by Raj Kothari – 1.4.0
LoginPress - Customizing the WordPress Login: by WPBrigade – 1.1.17
Mailchimp for WooCommerce: by Mailchimp – 2.1.11 – Not tested with the active version of WooCommerce
Page Builder by SiteOrigin: by SiteOrigin – 2.9.6
SiteOrigin Widgets Bundle: by SiteOrigin – 1.13.4
Support Ticket System By Phoeniixx: by phoeniixx – 2.1
WooCommerce Wishlist Plugin: by TemplateInvaders – 1.9.7
Widgets for SiteOrigin: by wpinked – 1.4.2
WooCommerce Variation Swatches: by Emran Ahmed – 1.0.50
WooCommerce Wallet: by Subrata Mal – 1.2.7
WooCommerce Stripe Gateway: by WooCommerce – 4.1.13
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.7
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.5
N-Media WooCommerce PPOM: by Najeeb Ahmad – 15.5
WooCommerce Services: by Automattic – 1.18.0
WooCommerce: by Automattic – 3.5.2
WP Snow Effect: by WPManiax – 1.1.8
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.6

YITH WooCommerce Product Add-ons: by YITH – 1.5.12

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 2.4.2
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### TI WooCommerce Wishlist Templates ###

Overrides: –

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi there,

    Could we have you try a few things for us? Could you ask your host to update your PHP version to 7.0 or newer? This will be good to do in general, but may not solve the issue of saving Customizer changes.

    Second up, can you deactivate all plugins outside of WooCommerce and see if you can disable or change the Store Notice? If it works then, reactivate your plugins one by one to see if you can find the culprit.

    Finally, if the issue still exists it could be a permissions issue. Which again you could ask your host about. There was a decent thread on a few things related to that here.

    Thread Starter jjladmin

    (@jjladmin)

    Thanks for the reply today it decided to start working and allow us to remove it.

Viewing 2 replies - 1 through 2 (of 2 total)
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