Unable to renew domain, support doesn’t respond

  • A few months ago I started hosting my WordPress domain with another host. (HostingPlusNetwork)

    Once it was time to renew my domain, I was unable to do so because on “manage purchases” where I view my domains, I got an error saying “You are no longer a user on Site Title” and I could not make any changes (and still am unable to do so)

    HPN said they can’t help since they don’t own the domain, I just have to hope WordPress can give me my site back and try to get in contact with them ASAP.

    Now my domain has expired, the site finally went down, and support has not responded to many many many emails over the last 2 months while I’ve been panicking. So here I am coming to the forums to figure out what to do?

    Please WordPress! I want to send you my money I just can’t!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hallo there ??

    I am sorry that you are struggling to renew your domain.

    The volunteers at www.ads-software.com are not equipped to provide support for any premium (paid) products.
    That includes support for WordPress.com

    You will need to contact WordPress.com support directly.

    All the best.
    I do hope the matter can be resolved soon.

    Thread Starter rico2help

    (@rico2help)

    Any way to contact support other than through the “contact support” button/email thing

    Is there a phone number or direct email I can try?

    I see you have an expired domain listed in your profile here…

    That domain is registered through WordPress dot com… we can’t help you with that as WordPress dot com is a separate company.

    I have no idea how to get help with this problem but if you’ll go to your WordPress dot com site I’m hoping you’ll see a chat type modal under the ‘?’ in the lower right-hand corner.

    Ask there for guidance…

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Unable to renew domain, support doesn’t respond’ is closed to new replies.