Unable to restore backup

  • Resolved supersys

    (@supersys)


    2 years, 9 months ago

    Hi

    When I select restore the pop up comes up with “are you sure?” then the options Close or Restore.

    Hitting Restore does nothing,

    I have deleted and re-installed the plugin

    I have tried different browsers

    I am using version 1.6.8.6

    Please advise urgent
    Malcolm`

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Hello dear @supersys ,

    Thanks for sharing this with us.

    It is possible that the issue can be a result of the conflict between our plugin and one of the plugins or themes you have.
    To figure that out, may we ask you to deactivate all the plugins you have and in case the issue is fixed, by activating the plugins one by one, locating which plugin causes the conflict.
    With the same logic, please, try to check the conflict between our plugin and the installed themes.

    Please, keep us updated about the results.

    Looking forward to hearing back from you.

    I have the same problem

    Deactivated all the plugins but didn’t help

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @sudakoff ,

    Thanks for sharing with us.

    In that case, please, get in touch with us via Live Chat or email ([email protected]) so we can see what else could be causing this.

    You can copy this thread link in the message sent to us so we can identify the case.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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