Unable to save after changing form settings

  • Resolved pokko

    (@pokko)


    7 months ago

    Hi,

    After changing the form settings, I cannot save them.
    I get the error message “Something went wrong while saving the form. Please try again.”

    What needs to be done to resolve this phenomenon?

    • This topic was modified 7 months ago by pokko.
    • This topic was modified 7 months ago by pokko.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @pokko,

    I hope you’re doing great today!

    You can enable debugging mode by editing wp-config.php file:
    https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

    Then replicate the same error when saving the form, and check, if there’s a new “debug.log” file in /wp-content/ directory. It may contain some helpful details (a particular PHP error, references to any conflicting plugins/themes, etc.).

    Another method of troubleshooting is to run a conflict test, by disabling plugins and switching the theme, as explained here. Please note, that it makes sense to run it on a separate staging site, so that it doesn’t affect the live site appearance.

    I hope this helps. Let us know if you need further assistance.

    Best Regards,
    Dmytro

    Hi @pokko,

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. Note that you can still reply on this topic.

    If you have any additional questions or require further help, please let us know!

    Best regards,
    Laura

Viewing 2 replies - 1 through 2 (of 2 total)
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