Unable to save gallery settings

  • Resolved anavato

    (@anavato)


    3 weeks, 1 day ago

    I’m encountering an issue when trying to make adjustments to my gallery settings. Each time I change settings (e.g., layout, thumbnail size, or captions) and click the ‘Save’ button, it seems to save initially. However, when I navigate away from the page or refresh it, all of my changes are lost, and the settings revert back to their previous state. This happens consistently, regardless of the type of change I try to make. I’ve attempted clearing my browser cache and disabling other plugins to rule out any conflicts, but the problem persists. Could this be related to permissions, server settings, or perhaps a bug in the latest plugin update? Any guidance on troubleshooting steps would be greatly appreciated, as I need these changes to take effect for my gallery setup.

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  • Plugin Author robosoft

    (@robosoft)

    Thank you for reaching out, and I’m sorry to hear about the trouble with saving your gallery settings.

    To help troubleshoot this issue, I recommend a few steps that might resolve the problem:

    1. Check the Browser Console – Please open your browser’s console (usually accessible with F12 or Ctrl+Shift+I) and look for any error messages that appear when you try to save your settings. These messages can often provide clues about what’s causing the issue.

    2. Review Additional Plugins – If you have any admin or permissions-related plugins installed, they could be impacting the ability to save settings. Try temporarily disabling these plugins to see if the problem persists.

    3. Enable Compatibility Settings – Within Robo Gallery, there’s an option to enable Compatibility Settings. Activating this may help prevent conflicts with other plugins or themes, allowing your settings to save properly.

    If the issue continues after these steps, please let us know, and we’ll be happy to provide additional assistance. We’re here to help ensure everything works smoothly with your gallery setup.

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