Unable to select and purchase shipping label for international order

Sharing here that the packages were not migrated successfully and there is no way to edit them or the weight.

I might just go back to woocommerce shipping and tax and wait for you guys to figure this out.

1.1.1 didn’t change anything that I can detect. I opened a new thread as instructed.

Hi @parzival111,

To align with?forum best practices, please create a new topic so that we can address your issue(s) separately.

Hi @ckadenge

You can see the topic I created 2 days ago here: https://www.ads-software.com/support/topic/unable-to-set-box-weight-for-custom-packages/

There has only been one response that was asking for screenshots that I already provided.

Thanks,

Peter

Hi @parzival111

I just responded to your thread. However, you can keep using WooCommerce Shipping and Tax while we address the exact reason for this issue.

Thanks for understanding.

Hi @brandonyoundt,

Thanks for your patience while we work on a fix for your issue. For those international orders where the “Get shipping rates” button is disabled, have you tried validating the destination address? Does the address field have any empty fields? Please, do not share or screenshot any private data into this thread.

Thanks a lot for your cooperation.