Unable to select video category or tag

Hi @bcourcet ,

Let’s help you check the issue.

Could you also share a video/screenshots of how you’re trying to add the restriction rules?

If you would like to share more information privately, kindly send us a message via Contact Us — Code Atlantic.

We’ll wait for your message.

Thanks!

@bcourcet – Can you tell me how those post types & taxonomies are being added? Do they come from a plugin, theme, custom code etc?

Also can you try simply scrolling without searching, it should show all rules. I thought I noticed a weirdness in the search the other day but couldn’t duplicate it quickly and moved on, this might be related and if so we can dig in further.

@bcourcet – I think I misunderstood a bit the first time. Ok so you can choose the Video Tag rule, but none appear in the tag chooser?

If so can you check your console (F12 key usually, then console tab), for errors during this process.

The only thing that makes since is if there was an error from the REST API when searching those items, this could be a PHP error on the server preventing the response from being sent.

Maybe check PHP error logs on your hosting dashboard as well, anything that might be helpful at narrowing down the cuplrit.

Last option would be to install the Health Check & Troubleshooting plugin, with that you can enable Troubleshooting mode on our plugin. This will deactivate (only for you) all the other plugins.

Then you can follow the following to narrow down the conflict:

1. Activate other plugins a few at a time.
2. Test if it works. If so, return to step #1.
3. If it breaks, deactivate each plugin you just enabled one at a time.
4. Test if it works. If not, return to step #3.
5. If it works, the last plugin deactivated is a conflict.
6. Deactivate that one, return to step #1 skipping known conflicts.
7. Follow this until you have a list of all the conflicting plugins.

@bcourcet – We pushed an update earlier today. Can you check and see if that helped resolve the issue. We made quite a few changes to improve general compatibility, 2 changes might have an impact on your issue.

That said I haven’t seen any responses from you in the past week, so given that we have patched ?? related issues I’m gonna mark this resolved for now.

If your still having trouble, please change it back to unresolved and update us with the requested info so we can troubleshoot properly.

If your issue is resolved, please take a moment to?rate & review?the plugin and or support to spread the word.

Hello,

i installed latest version (Version 2.0.10) and issue remains. Still no suggestions for video posts category or tags, only for regular posts. See attached files.

Best regards

@bcourcet – In that case there must be a plugin/theme conflict somewhere, please refer to the steps here: https://www.ads-software.com/support/topic/unable-to-select-video-category-or-tag/#post-17090884