Unable to send emails – SMTP Error: Could not authenticate

  • Resolved wci

    (@wci)


    3 years, 6 months ago

    Dear ERP support,

    unfortunately I am unable to use the ERP SMTP settings to send emails.
    The strange thing is, that if I use my other installed plugin “Post SMTP”, with that plugin I am able to send wordpress emails using the same settings.

    SMTP Error: Could not authenticate

    There shall be some missing metrics to get this to run within the ERP settings.
    Screenshot > https://www.screencast.com/t/aux2Utaab

    Using the insecure non-smpt settings, then I am able to send the test email.

    I hope you will find this screenshot helpful to find a solution to establish a secure email sending option.

    Best regards, Alex

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @wci ,

    Greetings from WP ERP support, hope you are doing great.

    Can you please share some details with us?

    First, Which mail server you are using?
    Second, Is there any two-step authentication enabled?

    Thank you

    Thread Starter wci

    (@wci)

    Hi again,

    I’ve found out what the problem was. I was a miss spelling of my Username. But I was wondering that it has worked using the Non-SSL Settings (NOT Recommended).

    Thanks for trying to help me.
    Best, Alex

    Hello @wci ,

    Pleased to hear that the issue is resolved.
    Have a nice day

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Unable to send emails – SMTP Error: Could not authenticate’ is closed to new replies.