Unable to send test email

  • Resolved chihi108

    (@chihi108)


    2 months, 2 weeks ago

    I have tried to install the plugin, to use with hostinger TITAN emails. I am using smtp.titan.email and my domain email and password which are all correct, but the system does not send test mail. It says authentication error. I have tried all combinations of 465 and 587 SSL and STARTTLS. Can you please help

    The page I need help with: [log in to see the link]

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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @chihi108,

    I am sorry you are having issues with setting up FluentSMTP. I will gladly assist you with this.

    As you have mentioned, you are facing an authentication error while trying to send a test email. To troubleshoot this issue, please follow these steps:

    1. Check your connection settings:?Ensure that your SMTP settings are correct, including the SMTP server address, port, encryption method, and authentication credentials. You may try using both port 465 (SSL) and 587 (STARTTLS) to see if that helps.
    2. Verify email logs:?Navigate to the FluentSMTP dashboard and check the email logs to see if any errors were recorded during the test email attempt. This will provide you with detailed information about the cause of the failure.
    3. Share a screenshot of your connection settings:?This will help me understand your configurations and identify any potential issues. Please mask out any sensitive information, such as your username.
    4. Provide a screenshot of the error message:?This will give me a better understanding of the specific error you are encountering.

    By providing me with this information, I will be able to assist you further in resolving this issue.

Viewing 1 replies (of 1 total)
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