Unable to set product image when WP Offload S3 Lite is activated.

Hi @hwsiew, thanks for reaching WCMp Support!!

After hearing from you, we have checked the WP Offload S3 Lite plugin with WC Marketplace, didn’t face any issue, as you can see here – https://www.useloom.com/share/7ac73cbed9124899a0f1a229bb305460

You can check the same in this demo too – https://demo.dualcube.com/wordpress/wp1012/my-account/ (vendor access: uname > test_vendor || pwd > test_vendor)

Can you please check the same again, in your site.

Hi, thank you for your reply.

I am just wonder is the ‘WP Offload S3 Lite’ activated and setup accordingly?

If not mistaken your demo website hadn’t setup ‘WP Offload S3 Lite’ to use AWS S3 & CDN yet. That is why the image url still refer to the host /wp-content.

To be precise, the problem occurs after ‘WP Offload S3 Lite’ is setup to use S3 & CDN which will replace image link to a CDN link.

Can you please try again.

Thanks for your support.

@hwsiew, as we haven’t worked with this plugin, hence we don’t know the configuration.

I am sharing a demo site, where you can configure this plugin so we can look into this : https://demo.dualcube.com/wordpress/wp1018/my-account

Once you will do the testing let us know.

Hi, I logged into the demo website as admin, it doesnt allow me to configure the plugin under settings -> Offload S3.

My guess is all CDN plugin which rewrite media link will be affected using the frontend manager. Not tested yet, I might be wrong tho.

let me know if i can help ??

Thanks

• This reply was modified 6 years, 3 months ago by hwsiew.
• This reply was modified 6 years, 3 months ago by hwsiew.
• This reply was modified 6 years, 3 months ago by hwsiew.
• This reply was modified 6 years, 3 months ago by hwsiew.

Okay @hwsiew we have provided the admin will full admin access: https://demo.dualcube.com/wordpress/wp1018/my-account

So, please configure this plugin and test the flow there. So we can keep testing from there.

@hwsiew , please let us know if the Offload S3 has been configured, so we can look into this.

Hi, I will get back to you as soon.

Thanks.

Sure, we will wait @hwsiew

Hey there, I had done setting up the plugin. You may now have a try.

Thank you.

Thanks for letting us know @hwsiew

Our team will look into this.

As soon as I have an update, will let you know.

Hi @hwsiew, can you please reach use over our support forum, so we can look into this further: https://wc-marketplace.com/support-forum/

Please don’t forget to mention this thread there.

hi, create another thread there?

Yes @hwsiew, we need the Access Key ID and Secret Access Key. So, just create a thread there, we will take this from there.

Hi @hwsiew, just checking. Can you please share the access with us, so we can check the issue.

Hi There,

This is exactly the problem I’m having too. I would like to follow this thread and find the solution but when I went here >> https://wc-marketplace.com/support-forum/ as suggested I lost the thread. Could you please advise link to thread on >> https://wc-marketplace.com/support-forum/

Thanks