Unable to setup Jetpack again

Hi there,

Can you please deactivate all your other plugins and try connecting Jetpack? I’m suggesting this to make sure that there isn’t another plugin that’s causing this issue.

If you get Jetpack to connect, then enable your plugins one by one and check if one of them causes any connection issues to Jetpack.

Hello,

I also tried to deactivate all the plugins but the still showing the same error. Also tried, deleting the plugin and reinstalling it, nothing was done. Still error showing.

Also unable to get back my subscribers list. Please guide me on how can I get that back?

Jetpack went down for me, presumably after it updated. Various error messages, I tried to delete it but it only half did that. Now it refuses to delete or re-install. I’ve had this carry-on far too long with Jetpack. Every three months, though no fault of mine it misbehaves. The whole point of WP is it is supposed to make it easy for people like me to use without being an IT person.

Right now I just want to delete it and start again. I’ve just reinstalled the latest WP update.

“Deletion failed: There has been a critical error on your website.Learn more about debugging in WordPress.”

Or to Activate I get: “Warning: require_once(/home/hp3-linc2-nfs1-w/637/2228637/user/htdocs/wp-content/plugins/jetpack/vendor/composer/autoload_classmap_package.php): failed to open stream: No such file or directory in /home/hp3-linc2-nfs1-w/637/2228637/user/htdocs/wp-content/plugins/jetpack/vendor/autoload_packages.php on line 182”

• This reply was modified 4 years, 11 months ago by Alan T.
• This reply was modified 4 years, 11 months ago by Alan T.

Dharmendra – I’ve found before that all the email contacts work OK when Jetpack is restored.

Hi there,

Can you please use the Site Health feature that’s part of WordPress to send us some more information about your site here:

https://jetpack.com/contact-support/

To do so, follow these steps:

• Click on Tools in your WP Admin dashboard menu, then choose Site Health.
• Click on Info at the top of the page and click on the ‘Copy site info to clipboard’ button Screenshot:
• Paste this information into your reply.

Then, send us that information and we’ll take a closer look.

Let me know if you have any questions.

Cheers,

### wp-core ###

version: 5.4
site_language: en_US
user_language: en_US
timezone: Asia/Kolkata
permalink: /%category%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/infos8rn/public_html
wordpress_size: 55.99 MB (58712287 bytes)
uploads_path: /home/infos8rn/public_html/wp-content/uploads
uploads_size: 66.63 MB (69870681 bytes)
themes_path: /home/infos8rn/public_html/wp-content/themes
themes_size: 20.67 MB (21672341 bytes)
plugins_path: /home/infos8rn/public_html/wp-content/plugins
plugins_size: 138.39 MB (145117649 bytes)
database_size: 18.40 MB (19289582 bytes)
total_size: 300.09 MB (314662540 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: SuperMag Child (supermag-child02)
version: 3.0.1.1573613228
author: acmethemes
author_website: https://www.acmethemes.com/
parent_theme: SuperMag (supermag)
theme_features: post-thumbnails, automatic-feed-links, title-tag, custom-logo, menus, html5, editor-style, custom-background, woocommerce, custom-header, infinite-scroll, align-wide, wp-block-styles, widgets
theme_path: /home/infos8rn/public_html/wp-content/themes/supermag-child02

### wp-parent-theme ###

name: SuperMag (supermag)
version: 3.0.1
author: acmethemes
author_website: https://www.acmethemes.com/
theme_path: /home/infos8rn/public_html/wp-content/themes/supermag

### wp-themes-inactive (5) ###

Hueman: version: 3.5.3, author: nikeo
Twenty Nineteen: version: 1.5, author: the WordPress team
Twenty Seventeen: version: 2.3, author: the WordPress team
Twenty Sixteen: version: 2.1, author: the WordPress team
Twenty Twenty: version: 1.2, author: the WordPress team

### wp-plugins-active (31) ###

Ad Inserter: version: 2.6.7, author: Igor Funa
Ajax Search Lite: version: 4.8.1, author: Ernest Marcinko
Better Search Replace: version: 1.3.3, author: Delicious Brains
Child Theme Configurator: version: 2.5.2, author: Lilaea Media
Code Snippets: version: 2.14.0, author: Code Snippets Pro
Compress JPEG & PNG images: version: 3.2.1, author: TinyPNG
Contextual Related Posts: version: 2.8.0, author: WebberZone
Easy Table of Contents: version: 2.0.9, author: Steven A. Zahm
Edit Author Slug: version: 1.6.1, author: Brandon Allen
Elementor: version: 2.9.7, author: Elementor.com
Heartbeat Control by WP Rocket: version: 2.0, author: WP Rocket
Increase Maximum Upload File Size: version: 2.0.4, author: Imagify
Insert Headers and Footers: version: 1.4.5, author: WPBeginner
Internal Links Manager: version: 1.2.7, author: webraketen
Jetpack by WordPress.com: version: 8.4.1, author: Automattic
Link Whisper Free: version: 0.1.5, author: Link Whisper
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: version: 2.9.15, author: Sendinblue
Rank Math SEO: version: 1.0.41.2, author: Rank Math
Schema & Structured Data for WP & AMP: version: 1.9.32, author: Magazine3
Shareaholic - Grow and Engage Your Audience: version: 9.2.0, author: Shareaholic
Site Kit by Google: version: 1.7.0, author: Google
Smart Recent Posts Widget: version: 0.0.6, author: Idenovasi
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.24, author: Sucuri Inc.
Temporary Login Without Password: version: 1.6.0, author: StoreApps
ThirstyAffiliates: version: 3.9.2, author: Caseproof
TinyMCE Advanced: version: 5.4.0, author: Andrew Ozz
Trending/Popular Post Slider and Widget: version: 1.3.3, author: WP OnlineSupport
UpdraftPlus - Backup/Restore: version: 1.16.23, author: UpdraftPlus.Com, DavidAnderson
WP-Optimize - Clean, Compress, Cache: version: 3.0.19, author: David Anderson, Ruhani Rabin, Team Updraft
wpDiscuz: version: 5.3.5, author: gVectors Team (A. Chakhoyan, G. Zakaryan, H. Martirosyan)
WP File Manager: version: 5.8, author: mndpsingh287

### wp-media ###

image_editor: BFI_Image_Editor_GD_1_3
imagick_module_version: 1684
imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-11-14 https://www.imagemagick.org
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 4.14.121-197.ELK.el6.x86_64 x86_64
httpd_software: Apache/2.4.39 (cPanel) OpenSSL/1.0.2r mod_bwlimited/1.4 Phusion_Passenger/5.3.7
php_version: 7.3.9 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 180
memory_limit: 256M
max_input_time: 60
upload_max_size: 512M
php_post_max_size: 512M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1-log
client_version: 5.6.39-83.1

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/infos8rn/public_html/wp-content
WP_PLUGIN_DIR: /home/infos8rn/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: false
ssl_cert: No
time_diff: -1
version_option: 8.4.1:1586415269
old_version: 8.4.1:1586415269
public: Private
master_user: No master user set.
current_user: #1 dharma ([email protected])
tokens_set: None
blog_token: Not set.
user_token: Not set.
version: 8.4.1
jp_plugin_dir: /home/infos8rn/public_html/wp-content/plugins/jetpack/
plan: free
HTTP_HOST: www.infospot.in
SERVER_PORT: 443
HTTPS: on
REMOTE_ADDR: 157.47.182.170
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.infospot.in","siteurl":"https:\/\/www.infospot.in","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: []

### google-site-kit ###

version: 1.7.0
php_version: 7.3.9
wp_version: 5.4
reference_url: https://www.infospot.in
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights, optimize, tagmanager
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/adsense: ?
	https://www.googleapis.com/auth/analytics: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/analytics.manage.users: ?
	https://www.googleapis.com/auth/analytics.edit: ?
	https://www.googleapis.com/auth/tagmanager.readonly: ?
	https://www.googleapis.com/auth/tagmanager.edit.containers: ?
	https://www.googleapis.com/auth/tagmanager.manage.accounts: ?
search_console_property: https://www.infospot.in/
adsense_account_id: pub-871?????????????
adsense_client_id: ca-pub-871?????????????
adsense_account_status: ads-display-pending
adsense_use_snippet: yes
analytics_account_id: 1424?????
analytics_property_id: UA-1424???????
analytics_profile_id: 1972?????
analytics_use_snippet: yes
optimize_id: none
tagmanager_account_id: 4702??????
tagmanager_container_id: GTM-PWR????
tagmanager_amp_container_id: none
tagmanager_use_snippet: yes

I have posted on both places here and jetpack official contact sites too.

Please take a look and fix that issue.

Alan T – So there is no option to get back my subscribers?

I have posted on both places here and jetpack official contact sites too.

We’ll reply to your email as soon as we can.

So there is no option to get back my subscribers?

There should be, we’ll cover that over email too.

Thank You

I hope it will fix soon.