Unable to turn off “Restart Survey”

  • Resolved StreakDragon

    (@streakdragon)


    2 years ago

    Hello, I’ve been attempting to turn off the “Show restart button” and every time I uncheck it and save the poll it simply turns itself back on. I have also attempted to turn on “Maximum number of attempts per user” and the same thing happens. I enable it, save the poll and it reverts back to being disabled.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter StreakDragon

    (@streakdragon)

    Actually I just noticed, it won’t create a poll at all. To start with I was attempting to edit one of the default polls, just to see how things looked. I just attempted to create a poll and it will not save my polls at all.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @streakdragon,

    Thank you for the topic.

    I want to mention, that we need more information to understand the problem you are experiencing.
    So, please provide us with the following information for further investigation of your case.

    1. The version of the Poll Maker plugin you are using.
    2. The PHP version you are using.
    3. The WordPress version you are using.
    4. Please install the Query Monitor plugin.
      https://www.ads-software.com/plugins/query-monitor/

    It will show your errors clearly. If you find any errors connected to our plugin on the Edit page, please screenshot them and send them to us.
    We would recommend you make a DB backup for your safety (you can use UpdraftPlus).

    1. Please provide us with a short video where the problem can be displayed for a better understanding of the case.

    You can contact us via this form for further investigation of your case if you don’t want to provide this info publicly.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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