Unable to update

  • Resolved casket21

    (@casket21)


    5 months, 1 week ago

    Hi I am trying to update my home page – on the staging site – and I am unable to save it. I thought it was an issue with the staging site as I got a critical error message when I exited the page

    There has been a critical error on this website. Please check your site admin email inbox for instructions. (I did not receive an email about this!)

    So tried creating a new staging site and the same thing happened. I had just updated wordpress and all plugins/themes – is there some conflict? I tried deactivating all plugins and it still has the same issue – I get either a 500 code or a 403 code when I try to save and then a critical error if I leave without saving.

    I have also excluded the site from my security plugin but it has made no difference. Please can you help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter casket21

    (@casket21)

    Update – I disabled the nesting feature in Elementor and it allowed some of my plugins, when re-activated one by one, to allow me to save (such as Ocean WP extensions) but the majority of plugins – AIOSEO, Hotjar, Forminator, Google Analytics, Optinmonster, Bit Integrations – to name just a few – would not work. Suggesting it’s not a single plugin that has the conflict? Not sure what else to try but all ideas very welcome. TIA

    Plugin Support aracelil

    (@aracelil)

    Hi, @casket21.

    Thanks for reaching out to us.

    Based on what you’re describing, the issue is possibly related to memory limit. I recommend starting there, by checking that the site meets Elementor’s system requirements.

    There are other possible reasons for encountering 500 and/or 403 errors when attempting to save a page or pages. If the issue is not related to memory, please reference the following guides to see if they help you pinpoint the issue:

    https://elementor.com/help/500-error/

    https://elementor.com/help/publish-update-button-not-work/

    Hope this helps! Let us know how it goes.

    Kind Regards.

    Alain

    (@alainelementor)

    Hello @casket21 !!

    Thank you for your reply. I’m glad this has been handled.
    We will conclude this conversation; feel free to contact us again for further questions.

    Have a good day!

Viewing 3 replies - 1 through 3 (of 3 total)
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