Unable to update database 6.6.1 -> 6.7

  • Resolved WPUser1234

    (@wpuser1234)


    2 years, 4 months ago

    Hello,

    When updating woocommerce we are getting stuck on the screen

    WooCommerce database update in progress
    WooCommerce is updating the database in the background. The database update process may take a little while, so please be patient.

    There are two processes:
    ‘update_callback’ => ‘wc_update_670_purge_comments_count_cache’
    and
    ‘update_callback’ => ‘wc_update_670_delete_deprecated_remote_inbox_notifications_option’

    that get stuck

    We can manually run them however then the banner changes to:

    WooCommerce database update required
    WooCommerce has been updated! To keep things running smoothly, we have to update your database to the newest version. The database update process runs in the background and may take a little while, so please be patient. Advanced users can alternatively update via WP CLI.

Viewing 5 replies - 1 through 5 (of 5 total)

  • You might try the solution described in this post and see if you can then do the database upgrade successfully.

    Thread Starter WPUser1234

    (@wpuser1234)

    Unfortunately clearing the WooCommerce Transients and Expired Transients did not resolve it for us. Are there other things we can try?

    That’s the only solution I’ve seen.

    Maybe someone from WC will chime in.

    Hi @wpuser1234

    I understand that you’re not being able to update WooCommerce database to the latest version. To get a better understanding of your setup, kindly provide us the following:

    * System Status: You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    * Error Log: Share a copy of any fatal error logs:
    * Go to WooCommerce → Status → Logs
    * Look for a log from the drop-down labeled fatal-errors.log
    * Click View
    * Paste here in your response if any records are found

    Thanks

    Thread Starter WPUser1234

    (@wpuser1234)

    We figured it out, our cloudways staging area is password protected. After removing the application password protection it started working again. For some reason, the cron jobs couldn’t run when an application password was enabled.

Viewing 5 replies - 1 through 5 (of 5 total)
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