Unable to update Jetpack

  • Resolved allenmur

    (@allenmur)


    5 years, 9 months ago

    I have used Jetpack for a while now and updated to 5.1 and updated all my plugins all been working fine on both my wordpress sites. I went to update Jetpack today to Version 7.1.1 and failed I removed the old one and tried to install again but fails?

    If I browse to my wp-content/plugins it shows the folder and I get the option to activate the plugin but does not work. This happens for both sites with the same error.

    Plugin could not be activated because it triggered a fatal error.

    Warning: require_once(/home/public_html/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home/public_html/wp-content/plugins/jetpack/jetpack.php on line 81

    Fatal error: require_once(): Failed opening required ‘/home/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/public_html/wp-content/plugins/jetpack/jetpack.php on line 81

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor James Huff

    (@macmanx)

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

    Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.

    Thread Starter allenmur

    (@allenmur)

    Hi thanks for your reply I have tried this now and getting new error

    Installation failed: <!DOCTYPE html> <!–[if lt IE 7]> <![endif]–> <!–[if IE 7]> <![endif]–> <!–[if IE 8]> <![endif]–> <!–[if gt IE 8]><!–> <!–<![endif]–> mysite.com | 524: A timeout occurred <!–[if lt IE 9]><![endif]–> body{margin:0;padding:0} Error 524 Ray ID: 4b383044fcab3512 • 2019-03-06 23:44:31 UTC A timeout occurred <!– /.error-overview –> You Browser Working London Cloudflare Working mysite.com Host Error <!– /.status-display –> What happened? The origin web server timed out responding to this request. What can I do? If you’re a visitor of this website: Please try again in a few minutes. If you’re the owner of this website: The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server. To resolve, please work with your hosting provider or web development team to free up resources for your database or overloaded application. Additional troubleshooting information here. <!– /.section –> Cloudflare Ray ID: 4b383044fcab3512 • Your IP: • Performance & security by Cloudflare <!– /.error-footer –> <!– /#cf-error-details –> <!– /#cf-wrapper –>

    Plugin Contributor James Huff

    (@macmanx)

    That’s just a notice from Cloudflare that your site is timing out (too slow to respond, basically).

    It could be due to a variety of reasons, from a temporary glitch all the way to your server being down.

    If you still see the problem after 10 minutes, contact your hosting provider’s support.

    Thread Starter allenmur

    (@allenmur)

    Ok perfect will do that thanks for your help ??

    ERROR ON UPDATE: Fast server here. Check your plugin.

    Update Failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.

    Plugin Support Fotis

    (@fstat)

    Hi @@llibutti – – Can you please start your own thread, as per the Forum Welcome?

    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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