Unable to update php 7.3 to 7.4

  • Hi everyone!

    I am trying to update php version from 7.3 to 7.4 since WordPress is announcing that the next WordPress update in October will need php 7.4 to work.

    When I update php version to 7.4 from cpanel the site crushes. The first time I received an email with a link to recovery page that didn’t work at all. In that message it turned out that a plugin called “Duplicator pro” is the problem.

    WordPressin version 6.3.1
    Current theme: Storefront Child Theme (versio 1.0.0)
    Plugin: Duplicator Pro (versio 4.5.12.1)
    PHP version 7.4.33 (The site is running now on php 7.3)

    Now with the plugin disabled (also tried to disable all the plugins) I updated php to 7.4 and I still can’t login to my site. There is apparently a connection problem with the database. My hosting provider checked that my user name is still in the database so I am lost. The login “worked” with my email but I cannot access to the dashboard. It only shows the frontpage when I login using the email so at the end of the day I am still not able to login to my page.

    Thanks in advance!

    Laura

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • WordPress has been recommending the use of PHP 7.4 for quite some time: https://www.ads-software.com/about/requirements/ – since support for PHP 7.4 by the PHP community expires in November 2023, it is best to switch directly to PHP 8.0 – or even 8.1. WordPress itself has no problems with this, it is rather plugins and themes that have a problem with it.

    Why Duplicator Pro causes you a problem with PHP 7.4, you would have to ask their support. Since this is a commercial version, we can’t help you here in the forum.

    If there was a database problem, the message in the frontend and backend would be very clear (“database connection failed”). If the frontend works and you just can’t log in to the backend, you might have entered the wrong password. Here is a description of how to reset it: https://www.ads-software.com/documentation/article/reset-your-password/

    Thread Starter rhino66

    (@rhino66)

    Thank you for your reply and my apologies for naming a commercial plugin. I was just wondering if I understood correctly that that plugin was the problem. But after uninstalling it the problem continues. I can’t login to my site after updating php 8.0 or 8.1 (and some of the pages are broken to – products are missing). The username and the password are correct. Sometimes the problem is the username does not exist and sometimes the message in the screen is “Your PHP Installation Appears to be Missing the MySQL Extension”. I need to find out where to check if this MySQL extension is installed and go on from that.

    Regarding this message you should contact the support of your hoster because it is a server-side component that must be present for the operation of WordPress.

Viewing 3 replies - 1 through 3 (of 3 total)
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