Unable to update plugin

  • Resolved Andrej

    (@andrejdivi)


    1 year ago

    I cannot update my Pretty Links plugin from the version 3.6.2 to the version 3.6.3. I’m getting an error: Update package not disponible (Ha ocurrido un error al actualizar Pretty Links Beginner Edition:?Paquete de actualización no disponible.).

    The plugin shows in my admin panel as “Pretty Links Beginner Edition”. I was running the paid version but I cancelled my subscription a few months ago and would like to keep running the free version now. I don’t want to reinstall the plugin because I’m afraid that I would lost all my short links.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tyler

    (@tylerthedude)

    Hi @andrejdivi,

    Thank you for reaching out. All of your pretty links are stored in your site’s database, so those links won’t get lost when the plugin is deleted/re-installed. Could you please try deleting the Beginner Edition of the Pretty Links plugin on the Plugins page (Wp-Admin -> Plugins -> Installed Plugins), and download the free version of the plugin by searching for “Pretty Links” under Wp-Admin -> Plugins -> Add New?

    Once the plugin has been re-installed, you’ll be able to receive updates for it going forward.

    I hope this helps!

    Kind regards,

    Thread Starter Andrej

    (@andrejdivi)

    Hi Tyler,

    Thank you, I have done what you suggested and it looks like the issue has been resolved. ??

Viewing 2 replies - 1 through 2 (of 2 total)
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