Unable to update plugin?

  • I have plugins that need to be updated, but when I try to update it, I get an error message saying “could not remove old plug.” Can anyone please help me with this problem?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Ownership and/or permission of the plugin folder isn’t setup correctly. You need to check it using FTP app or command line via Terminal.

    Thread Starter apollonail

    (@apollonail)

    Thank you so much for your respond 2bearstudio. I am not an expert at wordpress. I had pay a bundle of money to this web designer guy who had left me high and dry. Would you please explain to me what is an FTP app is so I how would I know if Ownership or permission is set up correctly. Thank you so much again!

    I would really love to help, but seems too much to explain within a reply.

    – FTP app is what you use to access the web server, to interact with the files remotely. Depend on what kind of computer OS (Mac or Win) you are using, the recommended FTP app list is different. Cyberduck is one app you can try out.

    – Ownership. Simply put, it should be your account username. For example, if your web hosting account user name is “mysite”, the proper ownership is:
    Owner: mysite
    Group: mysite
    This normally should not be a problem.

    – Permission. For WordPress site, 755 for folder & 644 for file.

    I understand information provided here isn’t detail enough to guide you finish the troubleshooting. Hope it can give you some ideas.

    Thread Starter apollonail

    (@apollonail)

    I really appreciate your help! I will give it a shot.

Viewing 4 replies - 1 through 4 (of 4 total)
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