Unable to upload poster image or publisher logo

@headroamernan Hi there, thank you for reporting your topic.

I do see you are using version 1.10.0 of the Web Stories for WordPress plugin. Let’s gather a few details to determine what could be causing this issue.

– Could you check to see if there any browser console errors where you are getting the image cropping error?

– If possible, could you share a screenshot or screen recording of the issue? You can use services like JumpShare or Recordit to share.

– What browser, browser version, and operating device are you using?

– Who is your hosting provider?

https://jmp.sh/9jT9WpP

The link is the screenshot of the console error.

I’m on BigSur 11.4, Chrome Version 93.0.4577.25

Hosting provider is siteground

@headroamernan It appears there is some mixed content messaging in the browser console errors screenshot.

– Could you check if WordPress > Settings > WordPress Address (URL) and Site Address (URL) are HTTP or HTTPs? What have you set for the “Home URL” and “Site URL” under WordPress Settings -> General?
– Does that media file exist in your WordPress media library as well? Does this occur with any of the stock photos?
– Do you offload your media to any external services?

Hi there, I’m also having the same issue.

I had to be logged in as an admin, not an editor, to my site (I have 2 different roles). That did the trick for me; hope it’s that simple for you.
best
NB

@headroamernan That’s interesting; thanks for letting us know the resolution. We’ll do some testing on our side to ensure this is functioning correctly.

@truemanstreasures If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@headroamernan Heads up that we have identified this as a bug for users with the role of Editor. I’ve created a GitHub issue here and I’ll update this topic when a fix has been released. Thanks for catching this!

Wow, that’s awesome. So happy to have helped do something constructive!