Unable to use Default Editor

  • Resolved eeklund

    (@eeklund)


    7 years, 5 months ago

    My builder editor is not working currently, so I am trying to edit pages using the default html editor, but that’s not working either. When I click the button for “use default editor” nothing happens and I cannot access the html on my page. Do you have any recommendations?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    I have a similar issue!

    I am having problems with the backend functionality of my website https://www.yourspeakingcareer.com – many buttons aren’t working – for example, I can’t click ‘Text’ in a new post – it’s stuck on ‘Visual’. Nothing happens when I click ‘Add Media’ either. Is this the same for you eeklund?

    I am running Narcos on WordPress 4.8.2. The website was built last year using TeslaFramework and WPBakery.

    Is this a known issue/does anyone have any recommendations on how to proceed? I have tried switching themes/ de-activating plugins and it hasn’t made any difference.

    Thank you,

    Stef

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @eeklund: I recommend asking at https://www.ads-software.com/plugins/fusion/ so the plugin’s developers and support community can help you with this.

    @stefcs: As you use a commercial theme/plugin and need support, please use their official support channel. We feel they are best equipped to support their products.

    https://vc.wpbakery.com/features/support/

    Commercial products are not supported in these forums. You are their customer; I am sure they will have no problem supporting you there.

    Hi @sterndata – I’ve worked through the problem with WPBakery and they are adamant it’s not their plugin breaking things – I have the same issues when WPBakery is deactivated. My web developer says it isn’t a theme issue as the problem persists when I swap to using Twenty Fifteen. Any thoughts? Thanks so much,

    Stef

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    In the future, @stefcs, please do not hijack other users’ topics. Your problem is NOT THE SAME as the OP’s.

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Thread Starter eeklund

    (@eeklund)

    I contacted ThemeFusion Support and resolved my issue. I can now edit pages.

    Great! Apologies for ‘hijacking the thread’. Genuinely thought it was part of the same problem and therefore may have a shared solution. Glad your problem is sorted. I had to revert to a previous version of WordPress.

Viewing 6 replies - 1 through 6 (of 6 total)
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