Unable to use plugin even after purchasing Pro version

  • Resolved 1earthlingdotcom

    (@1earthlingdotcom)


    1 year, 9 months ago

    Hi, I purchased the plugin and also upgraded to the Pro version, still after multiple attempts, I’m unable to use it to create the very basic file list.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Unable to use plugin even after purchasing Pro version

    The developer cannot help customers here, they get into real trouble if they do.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://simplefilelist.com/get-support/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    • This reply was modified 1 year, 9 months ago by Jan Dembowski. Reason: Corrected link
    Thread Starter 1earthlingdotcom

    (@1earthlingdotcom)

    I tried multiple times to register and login to the SFL support site but it just goes in loops. I register, by providing email and password, then I try logging in using those credentials and it says that password is invalid. I did this multiple times. I need some help here. How to reach the developers and get support for the plugin for which I have already paid a significant amount?

    Thank you

    Thread Starter 1earthlingdotcom

    (@1earthlingdotcom)

    also, just FYI, I had created a separate topic for the login issue. It just seems like the thread is not moderated yet.

    Plugin Author Mitchell Bennis

    (@eemitch)

    Moderator – Please remove this thread as this issue is related to the paid version and not to the plugin available from the repository.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    MOderator note: No, we won’t remove the topic. @1earthlingdotcom Please use the link in Jan’s post, above.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Unable to use plugin even after purchasing Pro version’ is closed to new replies.