unable to view Instagram images on website

Hey @samuelng527,

Thank you for reaching out to us for assistance. Please go to Instagram Feed > Customize > Make sure Favor Local Images is enabled then click the Reset Resized Images and Clear Backup Cache buttons. This should help with the errors which are likely related to an API change back in October 2020. Make sure to also clear any website and local cache, then try again.

If you still have issues after this please let us know and in this case please send us a support request on our website here.

Best regards.

Hi,

I followed your instruction but now still unable to load images.

Please advise.

Hey @samuelng527,

Thank you for getting back to us here. This could then be due to a few different issues. Please send us a support request on our website here: https://smashballoon.com/instagram-feed/support/. Make sure to include the System Info from the plugin’s Support tab and we will be able to further assist you there.

Many thanks.

Hi,

I managed to resolved this issue after I have re-connect my Instagram account. Now my IG feeds is displaying well.

Thank you for your help.

Hey @samuelng527,

Glad to hear this is all that was needed on your end here. If you do run into any issues in the future, feel free to send us a support request on our website as we can usually provide more accurate assistance right away with the System info.

Many thanks and I wish you a great day.