unable to view the attached images/files that uploaded by users

Hello, i unable to view the images/attachments uploaded while creating ticket. Please help me how can i get out of this error.

url link is like https://community.example.com/?wpas-attachment=534
unable to open the files

attached files are moving to /wp-content/uploads/awesome-support/ticket_213 folder, but not accessible through https://community.example.com/?wpas-attachment=537

Hi:

Please go to the TICKETS->SETTINGS->ADVANCED Tab. There you’ll see a section called ATTACHMENT OVERRIDES. Turn on the first checkbox and save the settings. Then try uploading files to a ticket again.

Thanks.

Hi:

Since we haven’t heard from you in a few days I’m marking this as resolved.

Thanks for using Awesome Support!