Hi XT,
First I’d like to apologize for any intrusion you felt. You should know that Go Daddy and Media Temple addressed the immediate issue by halting the installs. You can read more about it here:
https://www.sidekick.pro/blog/learn-through-doing/quick-word-sidekick-go-daddy-media-temple/
and you can join the conversation here: https://wptavern.com/without-notifying-customers-godaddy-and-mediatemple-auto-activate-sidekick
That said, if you can share what exactly happened that caused you to lose “hours” of work, please do so we can correct the error and prevent it from happening again to someone else. With almost 200,000 installs we’ve never seen anything like that occur before but we take an issue like this very seriously.
Thank you for taking the time to post here and allow us to address your issue.
Happy Holidays,
Ben
