Unauthorized API response
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I we’re getting the following error in plugin page:
MANGOPAY API returned: MangoPay\ResponseException Code: 401 ------------------------------- Message: Unauthorized ------------------------------- Details: ------------------------------- MANGOPAY API Connection problem: the connection test returned an unexpected resultAnd Mangopay Status Table details are:
Current environment: Sandbox
Client ID: Present!
Passphrase: Present!
MANGOPAY API Connection: Failure ??
MANGOPAY-WooCommerce plugin version: 2.4.2
Required WooCommerce plugin present & activated: Success!
WooCommerce plugin version: 3.3.1
MANGOPAY enabled as a WooCommerce payment gateway: Enabled
At least one card type or payment method is enabled: Success!
WooCommerce guest checkout should be disabled Disabled
Current WooCommerce currency is supported by MANGOPAY: GBP Supported
Required WC-Vendors plugin present & activated: Success!
WC-Vendors plugin version: 1.9.13
PHP cypher library available: Success! openssl mcrypt
Keyfile directory is writable: Success!
Temporary directory is writable: Success!
All active vendors have a MANGOPAY account: Failure ??
All products are assigned to a vendor: Failure ??We have only 1 product and 1 vendor with Mangopay wallet detail.
Please help us resolve this.
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Hello,
Thanks for contacting us.
The issue is not related to the creation of products and vendors but to the initial connection to the sandbox account.
1. Have you created a Sandbox account on the Mangopay page?
2. Can you verify that the Passphrase you added is the one Mangopay provided you on the sandbox account creation. (and not the Password you created on the Mangopay dashboard)
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