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Resolved arbpen
(@arbpen)

3 years ago

Getting the White Screen of Death when this plugin is active. I have inactivated and reactivated all other plugins and this is the one that is failing. I’ve attached the latest server error entries to this message. Hope you can help. Thanks in advance and wishing everyone a bountiful Thanksgiving – whether you celebrate or not.

I am running the Generate Press theme with the following plugins:
GP Premium
Jetpack
Kadence Blocks – Gutenberg Blocks for Page Builder Features
MC4WP: Mailchimp for WordPress
Product Feed PRO for WooCommerce
Product GTIN (EAN, UPC, ISBN) for WooCommerce
Simple Custom Post Order
Visual Link Preview
WC Custom Thank You
WooCommerce
WooCommerce Admin
WooCommerce PayPal Payments
WooCommerce Shipping & Tax
WP-Optimize – Clean, Compress, Cache
YITH WooCommerce Product Bundles

WordPress version 5.8.2
PHP version 7.3

These are the log entries:

[Wed Nov 24 10:23:51.453974 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: PHP Fatal error: Uncaught Exception: Unable to load file: in /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php:412, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.453986 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: Stack trace:, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.453991 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #0 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php(379): Amazon\\Pay\\API\\Client->setupRSA(), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.453996 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #1 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/class-wc-amazon-payments-advanced-api.php(322): Amazon\\Pay\\API\\Client->generateButtonSignature(‘{“storeId”:”amz…’), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.454001 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #2 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/class-wc-gateway-amazon-payments-advanced.php(169): WC_Amazon_Payments_Advanced_API::get_create_checkout_session_config(), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.454006 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #3 /home/dh_8uhcj8/store.lizaboubari.com/wp-includes/class-wp-hook.php(303): WC_Gateway_Amazon_Payments_Advanced->scripts(”), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
[Wed Nov 24 10:23:51.454011 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: in /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php on line 412, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s`

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Christian
(@christian1983)

3 years ago

Hey @arbpen,

Hope you are doing well!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Christian

Plugin Support Christian
(@christian1983)

2 years, 12 months ago

Hey @arbpen ,

Hope you are doing well!

were you able to contact WooCommerce support?

Check the following links to setting up Amazon pay plugin and your seller account.

Amazon pay plugin v2: https://www.notion.so/saucal/Setting-up-Amazon-Pay-plugin-V2-433010b19b6b48dba43947caa4113d18

Seller account: https://www.notion.so/saucal/Seller-account-verification-edb544c226fd48b6afbdae460604c5cd`

Best,
Christian

Thread Starter arbpen
(@arbpen)

2 years, 12 months ago

Is it possible the plugin is having a heart attack because there is already another WooCommerce Amazon Pay at another website? We are moving the store from https://healwithin.com to https://store.lizaboubari.com because of branding and server load.

Sorry I didn’t get back to this earlier. It’s been a very busy week. FWIW, when I set up the Amazon Pay plugin, I did log out of all Amazon accounts, cleared cache, etc.
Plugin Support Christian
(@christian1983)

2 years, 12 months ago
Hey @arbpen ,

Is it possible the plugin is having a heart attack because there is already another WooCommerce Amazon Pay at another website? We are moving the store from https://healwithin.com to https://store.lizaboubari.com because of branding and server load.

No, should work perfectly on several sites at the same time.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Christian
- This reply was modified 2 years, 12 months ago by Christian.
Thread Starter arbpen
(@arbpen)

2 years, 12 months ago

Ticket #4564639 has been opened. Thank you for your help and wishing you and yours Happy Winter Holidays.

Viewing 5 replies - 1 through 5 (of 5 total)

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