Uncaught ReferenceError in Checkout

  • I’ve updated the plugin and I also even reverted it to see what the issue is.. but nothing I do seems to work. When clicking on my “Place your order” button, a JS error appears:

    Uncaught ReferenceError: data is not defined custom-checkout.js:124
    at generateFortisIFrame (custom-checkout.js:124:5)
    at Object.success (custom-checkout.js:107:17)
    at c (jquery.min.js:2:25304)
    at Object.fireWith as resolveWith
    at l (jquery.min.js:2:77782)
    at XMLHttpRequest. (jquery.min.js:2:80265)
    at Object.send (jquery.min.js:2:80625)
    at Function.ajax (jquery.min.js:2:76167)
    at Function. (jquery-migrate.min.js:2:4771)
    at e. as ajax

    https://imgur.com/f6wKWbD | https://imgur.com/LBgXad4 (When I rolled back and updated, refreshed the page, then the checkout appears. However, when I reload the page again and click on my place order, the field no longer displays then the JS error appears.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Fortis

    (@fortispay)

    Thank you for reporting this error. As a next step please create a support ticket with our team by sending an email to technicalsupport@fortispay.com, referencing this post. Once the ticket is created, our team will reach out to you directly to get the additional information needed to investigate and resolve this issue.

    Thread Starter dr3wsephs

    (@dr3wsephs)

    I had emailed and I havent heard back. Please advise.

    Plugin Author Fortis

    (@fortispay)

    Thank you for letting us know. When you created your ticket, you should have received an automated email with a ticket number. Please share the ticket number so we can escalate your case.

    Thread Starter dr3wsephs

    (@dr3wsephs)

    Hi there @fortispay . It’s Case# 552D87

    Was this ever sorted? Having same issue and their support is the worst. No replys when visitors cant make payments

Viewing 5 replies - 1 through 5 (of 5 total)
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