Uncaught ReferenceError: wooswipe_wp_plugin_path is not defined

  • doops

    (@doops)


    4 years ago

    Hi WooSwipers,

    I am here to get help on a bug that I am experience on a clients website, apparently wooswipe_wp_plugin_path is not defined, the same error occurs multiple times. It doesn’t break on a handful of browsers, but on a good few others it is breaking the layout of the thumbnail slider. This bug has been reported on a range of browsers and OS. So no need for me to list, I guess you just need to write a fix for all. Here are some links to the exact bugs:

    productThumbnails https://www.prolightdirect.co.uk/wp-content/plugins/wooswipe/wooswipe.js:6
    <anonymous> https://www.prolightdirect.co.uk/wp-content/plugins/wooswipe/wooswipe.js:118
    <anonymous> https://www.prolightdirect.co.uk/wp-content/plugins/wooswipe/wooswipe.js:215

    I trust this is not the first you have heard of this, but it seems this declaration fails:

    var plugin_path = wooswipe_wp_plugin_path.templateUrl + “/”;

    My client has been sitting on a fix for this for a little while, if I could get a prompt responce that would be really amazing.

    I guess the solution could be done via me editing your plug-in code, or you whip up a quick fix for me to update and receive.

    Thanks, Jason.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    Hi @doops

    No, I haven’t heard of this one. Can you post the actual error message?

    Is there anything unusual about your clients sites setup?

    Thread Starter doops

    (@doops)

    Hi WooSwipers,

    Sure I can try get you some more information.

    Here are two images of the errors (visual):

    https://www.prolightdirect.co.uk/wp-content/uploads/wooswipe-thumbnail-slider-broken.png

    Note the WooSwipe thumbnail slider has not been initiated.

    Error (console):

    https://www.prolightdirect.co.uk/wp-content/uploads/console-log-errors.png

    Note these are written into the ticket.

    —-

    I have reenabled the plug in, the issues were reported on Firefox (where I got the screenshots from). Another user reported it on Chrome.

    I must disable the plug in again as soon as possible, unless fixed. So please go ahead and make your initial assessment, notify me so I can disable temporarily.

    Then Let me know the solution to the issue, happy to collaborate should you require more information.

    Thread Starter doops

    (@doops)

    I should also note, I have only just recently began working on this site, the set up at first glance appears to be an out of the box solution, and works on at least 60% of use cases, however we cannot have 40% not seeing a beautiful WooSwipe thumbnail gallery, I am sure you can appreciate.

    Thanks for taking a look, Jason.

    Thread Starter doops

    (@doops)

    Running the risk of sounding impatient, but I am showing a broken version of your plug in on my clients website while you make your analysis. Please confirm this can be deactivated once you have ran your tests.

    Many thanks, Jason.

    Thread Starter doops

    (@doops)

    Please & thank you!

    Ta, Jason.

    Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    Hi @doops,

    Sorry for the slow reply. Is everything up to date? Is it a custom theme?

    Could you email me a login to the site? [email protected]

    Thread Starter doops

    (@doops)

    That has been done. Should you struggle to gain access, let me know I can pass the password across to you manually.

    Please use a strong password!

    Happy hunting, Jason.

    Thread Starter doops

    (@doops)

    Hi Thrive,

    Can you confirm you have fixed everything?

    Thanks, Jason.

    Plugin Author THRIVE – Web Design Gold Coast

    (@deanoakley)

    What email was it sent from? I didn’t it, sorry.

    Thread Starter doops

    (@doops)

    No problem, I am sure you’re a busy bloke.

    If you could check your inbox for a link from [email protected] that should be with you in hard copy form now too.

    Good luck, Jason.

    Thread Starter doops

    (@doops)

    Have you had chance to have a look?

    Thanks, Jason.

    thank you for letting me know how great the support on this plugin is. NEXT.

    FYI I did follow up via email but I couldn’t replicate the issue.

Viewing 13 replies - 1 through 13 (of 13 total)
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