Uncaught RuntimeException when activating crashes site

Hello @tpflanz

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Please follow this troubleshooting guide to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/

Hope that helps.

Why not actually fix the issue, rather than offering a workaround?

Hello @tpflanz

The issue is not coming from the Rank Math plugin but a 3rd party library we use.

Action Scheduler is a great way to utilize the cron job functionality without hurting the server’s performance.

An issue is already opened with the 3rd party library:
https://github.com/woocommerce/action-scheduler/issues/631

Hope that clears the confusion. Thank you.

Just know, as end users, we don’t care WHY your product doesn’t work – only that it does not work.

It is not a good look for your product as you roll out your premium offering. I was ready and excited to purchase, but updating the free Rank Math plugin caused the website to become completely unusable until it was restored from a backup.

No chance I can trust the premium version when the free version caused so much destruction.

The fact that you have a whole page documentation about the “work-around” is evidence that you are knowingly releasing a product that regularly renders websites inoperable.

In my opinion, this plugin should be removed from the www.ads-software.com plugin repository until this critical bug is completely fixed.

Hello @tpflanz

Sorry that you faced an issue and we can completely understand your frustration.

We can not automate the fixing as there are several other plugins that utilize this library.

This is most likely caused by some of your older plugins that did not remove the Action Scheduler’s tables when removing/upgrading itself and now when the Rank Math plugin is trying to create new custom tables, the process is failing. It could also be because of a conflict with one of the plugins or the theme you are using.

We seek your understanding.

I even tested with a fresh installation about 4 weeks ago and had the same issues. Maybe you fixed the problem in newer releases, but it seems that many websites using a previous version had this exact issue.

Hello @tpflanz

Maybe you can record a video screencast if you happen to face any issue as the plugin itself should not cause that as we use the latest version of the library.

In any case, we are sorry for the unwanted issue you faced.

We will see how we can improve the flow of the external libraries.

Take care!