Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Senff

    (@senff)

    Hey @b1026q9,

    This error may be related to your site’s language settings. Could you try and temporarily switch your site to English, and see if that makes the error disappear?

    Thread Starter b1026q9

    (@b1026q9)

    I have switched the language but still the same error appeared.

    Hi @b1026q9!

    Thanks for letting us know!

    When you switched the site language, did you also make sure to clear your site and browser cache?

    If not, could you please try that, and check again?

    Additionally, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Best,

    Thread Starter b1026q9

    (@b1026q9)

    Yes, I checked after deleting the cache, but was the same.

    —–

    ### WordPress Environment ###

    WordPress address (URL): https://www.mysite.com
    Site address (URL): https://www.mysite.com
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: 5.6.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.15
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u

    SUHOSIN Installed: –
    MySQL Version: 5.6.51-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 118.55MB
    Database Data Size: 89.06MB
    Database Index Size: 29.49MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.31MB + Index: 0.11MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 1.52MB + Index: 2.17MB + Engine InnoDB
    wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
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    wp_icl_translate: Data: 5.52MB + Index: 0.30MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.39MB + Index: 1.11MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 5.52MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_posts: Data: 4.52MB + Index: 1.09MB + Engine InnoDB
    wp_redirection_404: Data: 3.35MB + Index: 0.50MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_redirection_logs: Data: 1.10MB + Index: 0.23MB + Engine MyISAM
    wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.28MB + Index: 0.19MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.14MB + Index: 0.14MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfBlockedIPLog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfConfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileMods: Data: 3.48MB + Index: 0.48MB + Engine MyISAM
    wp_wfHits: Data: 1.39MB + Index: 0.19MB + Engine InnoDB
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfLogins: Data: 0.39MB + Index: 0.14MB + Engine InnoDB
    wp_wfNotifications: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfStatus: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_attack_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_scan_report_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 4.52MB + Index: 1.20MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.38MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 4
    acf-field-group: 2
    amn_wpforms-lite: 1
    astra-advanced-hook: 3
    attachment: 3818
    cfs: 2
    customize_changeset: 103
    custom_css: 3
    cwginstocknotifier: 84
    edfm_menu: 1
    elementor_library: 9
    is_search_form: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 136
    o-discount: 12
    o-list: 12
    oembed_cache: 18
    page: 47
    post: 54
    product: 354
    product-feed: 1
    product_variation: 605
    revision: 65
    seedprod: 2
    shop_coupon: 5
    shop_order: 1214
    shop_order_refund: 35
    wbcr-snippets: 4
    wpforms: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (48) ###

    WPML Multilingual CMS: by OnTheGoSystems – 4.4.9
    Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4
    Astra Pro: by Brainstorm Force – 3.0.1
    Starter Templates: by Brainstorm Force – 2.6.1
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.10.1
    Calculated Fields Form: by CodePeople – 1.0.448
    Classic Editor: by WordPress Contributors – 1.6
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.11.1
    Custom Field Suite: by Matt Gibbs – 2.6
    Add-on: Ban Emails – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.0
    Add-on: Custom CSS – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
    Add-on: Export CSV – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.1
    Add-on: Unsubscribe – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
    Add-on: WPML – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2
    Disable Cart Fragments: by Optimocha – 1.21
    Elementor: by Elementor.com – 3.1.1
    ELEX Dynamic?Pricing and Discounts for WooCommerce: by ELEX – 3.7.3
    GDPR Cookie Compliance – Premium Add-On: by Moove Agency – 2.9.7
    GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.4.7
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    MalCare Security – Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.54
    miniOrange 2 Factor Authentication: by miniOrange – 5.4.31
    Perfect Brands for WooCommerce: by QuadLayers – 1.8.6
    Permalink Manager for WooCommerce: by BeRocket – 1.0.7
    Redirection: by John Godley – 5.0.1
    Simple Google reCAPTCHA: by Michal Novák – 3.7
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.47.25

    Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.3.210128
    CTX Feed Pro: by WebAppick – 5.2.10
    Stripe For WooCommerce: by Payment Plugins
    [email protected] – 3.2.14

    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    Booster for WooCommerce: by Pluggabl LLC – 5.3.8
    WooCommerce Multilingual: by OnTheGoSystems – 4.11.2
    Aelia Tax Display by Country for WooCommerce: by Aelia – 1.15.8.210203
    WooCommerce: by Automattic – 5.0.0
    Yoast SEO: by Team Yoast – 15.9
    WP Crontrol: by John Blackbourn & contributors – 1.10.0
    WP Mail Logging: by MailPoet – 1.9.7
    WP Mail SMTP: by WPForms – 2.6.0
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.7

    WP Rocket | No CORS for Fonts: by WP Rocket Support Team –
    WP Rocket: by WP Media – 3.8.5
    WPForms Lite: by WPForms – 1.6.5
    WPML Sticky Links: by OnTheGoSystems – 1.5.4
    WPML String Translation: by OnTheGoSystems – 3.1.7
    WPML Translation Management: by OnTheGoSystems – 2.10.5
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.8.3

    ### Inactive Plugins (5) ###

    Query Monitor: by John Blackbourn – 3.6.7
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.10
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9
    WooCommerce PayPal Gateway: by easypayment – 4.0.4
    WooCommerce Stripe Gateway: by WooCommerce – 4.9.0

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    WP Migrate DB Compatibility: by Delicious Brains – 1.2

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    exclude-from-search (exclude-from-search-en)
    featured (featured)
    outofstock (outofstock)
    outofstock (outofstock-en)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?

    ### WC Pages ###

    Shop base: #3807 – /shopping/
    Cart: #2 – /cart/
    Checkout: #28196 – /checkout/
    My account: #4 – /my-account/
    Terms and conditions: #3722 – /terms/

    ### Theme ###

    Name: Astra
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.0.3
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 652
    Oldest: 2021-01-29 09:10:07 +0100
    Newest: 2021-02-28 08:47:48 +0100

    Pending: 3
    Oldest: 2021-02-28 20:20:03 +0100
    Newest: 2021-03-04 16:10:05 +0100

    `

    mother.of.code

    (@imazed)

    The Mother of Code

    Looking at the active plugins you have, I suspect you may be running into a code conflict here. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce, even the ones you don’t think will make a difference! Leave the PayPal Checkout Gateway active as well.
    • Repeat the action that is causing the problem.

    This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://www.ads-software.com/plugins/wp-staging.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Viewing 5 replies - 1 through 5 (of 5 total)
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