Uncaught TypeError: r(…).payment is not a function

Hi @abrana,

I just attempted an order on your site and I was able to enter credit card details in the Paytrace method without issues. I intentionally entered fictitious card details since I’m not looking to pay for any products/services. Here’s a screenshot of that:

Full Size: https://d.pr/i/F874X3

The transaction was expectedly declined since I knew the card could not be processed. You can see the decline message here:

Full Size: https://d.pr/i/4chdrp

I did not run into any unexpected errors. Perhaps you’ve already resolved the issue.

@luminus thanks for testing but I’m unable to find the cause for that error

But we’re having major issue is with Klarna, it gets stuck but order does show up in dashboard.

Hi @abrana,

Forgive my confusion. Are you saying that the PayTrace plugin is working fine now and you instead have issues with Klarna?

• Can you tell me what issues you’re facing with the Klarna plugin?
• Can you please provide your sites System Status Report? You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

  Click on “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in the chat.

Hi @luminus

Sorry for not being that clear. So to be clear both are working when one of them are active. Klarna is not working only when PayTrace is active. And PayTrace error persists even when PayTrace is only active.

Here is the report and really thank you so much for your time:

### WordPress Environment ###

WordPress address (URL): https://staging.archeryschooloftherockies.com
Site address (URL): https://staging.archeryschooloftherockies.com
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: ? 5.2.2 - There is a newer version of WordPress available (5.3)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: itsn_
MaxMind GeoIP Database: ?
Total Database Size: 24.25MB
Database Data Size: 15.90MB
Database Index Size: 8.35MB
itsn_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
itsn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
itsn_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
itsn_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
itsn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
itsn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
itsn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
itsn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_cfs_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_cfs_values: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
itsn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
itsn_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_options: Data: 2.52MB + Index: 0.13MB + Engine InnoDB
itsn_postmeta: Data: 5.52MB + Index: 6.03MB + Engine InnoDB
itsn_posts: Data: 2.52MB + Index: 0.52MB + Engine InnoDB
itsn_pp_login_builder: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
itsn_pp_password_reset_builder: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
itsn_pp_registration_builder: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
itsn_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
itsn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_term_relationships: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
itsn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
itsn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
itsn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
itsn_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine MyISAM
itsn_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
itsn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfconfig: Data: 1.48MB + Index: 0.02MB + Engine MyISAM
itsn_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wffilemods: Data: 1.69MB + Index: 0.34MB + Engine MyISAM
itsn_wfhits: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
itsn_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
itsn_wfknownfilelist: Data: 0.89MB + Index: 0.11MB + Engine MyISAM
itsn_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wflogins: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
itsn_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
itsn_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
itsn_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_wfstatus: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
itsn_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
itsn_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Category pagination fix: by rahnas – 3.2.2
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Custom Field Suite: by Matt Gibbs – 2.5.16
Jetpack by WordPress.com: by Automattic – 8.0
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.4.0 – Not tested with the active version of WooCommerce

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.0.4 – Not tested with the active version of WooCommerce

Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.6

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.21

Accessibility by UserWay: by UserWay.org – 1.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
WooCommerce PayTrace Payment Gateway: by VanboDevelops – 2.3.4 – Not tested with the active version of WooCommerce
WooCommerce Product Add-ons: by WooCommerce – 3.0.10 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.22.1 – 1.22.2 is available
WooCommerce: by Automattic – 3.8.1
Wordfence Security: by Wordfence – 7.4.2
Yoast SEO: by Team Yoast – 12.6.2

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
Hello Dolly: by Matt Mullenweg – 1.7.2
Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.3
WooCommerce Square: by WooCommerce – 2.0.7 – 2.0.8 is available

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: #124 - /view-cart/
Checkout: #126 - /checkout/
My account: #470 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Archer
Version: – 0 is available
Author URL: https://tidythemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: itsn/woocommerce/archive-product.php
itsn/woocommerce/cart/cart.php
itsn/woocommerce/content-product.php
itsn/woocommerce/content-single-product.php
itsn/woocommerce/global/quantity-input.php
itsn/woocommerce/loop/add-to-cart.php
itsn/woocommerce/loop/loop-end.php
itsn/woocommerce/loop/loop-start.php
itsn/woocommerce/loop/pagination.php
itsn/woocommerce/loop/price.php
itsn/woocommerce/single-product/product-image.php
itsn/woocommerce/single-product/related.php
itsn/woocommerce/single-product/short-description.php
itsn/woocommerce/single-product/tabs/tabs.php
itsn/woocommerce/single-product/title.php
itsn/woocommerce/taxonomy-product_cat.php

### Action Scheduler ###

Complete: 4
Oldest: 2019-11-18 12:10:59 -0700
Newest: 2019-12-10 12:27:07 -0700

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Hi @abrana,

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:
?

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce, Klarna, and PayTrace
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each one until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

If you’re still running into issues after these tests, I’d recommend heading to WooCommerce.com > My Account > Tickets to open a ticket.

Be sure to select either PayTrace or Klarna Payments as the extension you need help with so that the ticket will be correctly routed to the developers responsible for them.

You might want to include a link to this forum thread so that we can keep track of what’s already been done.

Cheers.

Thanks @luminus I’ll try that.

You’re welcome @abrana.

I’ll go ahead and mark this thread as resolved now since your next move would be to open a ticket in the appropriate quarters if conflict testing doesn’t help you sort things out.

Cheers.

Ok no problem