Uncaught TypeError: window.wp is undefined

Hi! Thanks for reporting this issue. It looks like our plugin is missing a WordPress dependency, but I don’t know for sure. This usually occurs when the site uses an “optimizer plugin,” which combines, minifies, and delays JavaScript files in the frontend (often breaking dependency order).

Is this your case? If you deactivate said plugin, does it fix the issue? If so, which plugin are you using? What’s the URL of the site? If you don’t want to publicly share, you can send us an email to info at nelio software dot com.

Hello, removing some of the delayed JavaScript files did get the pop-up to show, but now it is showing at the bottom, below the page. I have even deactivated all JavaScript delays and the pop-up still shows at the bottom. This is the website: AuthenticID.com.

Hi! You’re site is missing the stylesheet enqueued and required by our Popups plugin. You can quickly test it by visiting your site and, before scrolling down, running the following JS snippet in your browser’s developer tools:

link = document.createElement( 'link' );
link.rel = 'stylesheet';
link.;
document.head.appendChild( link );

I guess you still have issues with your optimizer plugin. Do you need to whitelist the CSS stylesheets that can be enqueued in the frontend? I don’t know… but that’s the issue.