unconfirmed users issue

  • Resolved aaronbennett2097

    (@aaronbennett2097)


    5 years, 8 months ago

    We have a site that is a members only site, we create each users account and they are automatically signed up.

    Until recently, any member we signed up we could send an email to.

    But now, they get a status of unconfirmed, which means we can’t email them. The whole process is supposed to be as minimal as effort for them as possible, so we need to avoid the need for them to approve (confirm) at all costs.

    We use your service to send emails, and because we sign each user up manually, they don’t get an email to ask for confirmation.

    We now need to switch away from you sending the emails for us and use gmail, is it possible, and how, to change their status from unconfirmed to confirmed so that we can get back to sending them emails.

    It’s a shame to switch away from your service, I understand the reasons behind the change, but it changes our way of using MailPoet dramatically.

    Sadly, if we can’t get the emails to send we’ll have to switch to MailChimp, which I’d hate to do.

    Hope you can help.
    Aaron

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Aaron,

    You can change any subscribers status individually by going to your wp-admin > MailPoet > Subscribers. Edit the subscriber and then choose “confirmed” from the dropdown box.

    If you want to bulk edit the subscribers status this can only be done via the database. You can run a search for all subscribers in the wp_mailpoet_subscribers table where the status column is set as “unconfirmed” and update that to subscribe.

    We are currently looking at having the activation email from WordPress count as the double opt-in but we haven’t confirmed anything at this stage.

    Thanks!

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Thanks for the info, however, when I’ve done this just now I can’t see confirmed as an option.

    The only options I have are subscribed / unsubscribed / inactive and bounced.

    Thanks

    Hey @aaronbennett2097,

    In today’s release (3.33.0 – 2019-07-23), we’ve changed the behavior for the subscribers added to the WordPress Users list.

    Now users who don’t use our sending service or double opt-in can now have WP users added as “Subscribed” instead of “Unconfirmed”.

    For the users that were already marked as “Unconfirmed”, you can manually change their status by selecting “Unsubscribed” > save the settings> and then changing it to “Subscribed” again.

    Sorry for the inconvenience and thanks for your patience.

Viewing 3 replies - 1 through 3 (of 3 total)
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