Undecided on this plugin

Plugin seems ok, but I had some basic questions and tried using the developers chat feature on their website. Terrible quality and support. The call back app itself is again ok, but you need to log in to get the phone number and no name is collected or ext field (for larger businesses/clients). Think it’s available if you pay for the upgrade plan, but too expensive in my opinion. Maybe we’d pay it if they had good customer service, but not with that terrible chat support.