Undefined array key “id” in class-wc-connect-taxjar-integration.php

Hi @rdanielwhite

Thanks for reaching out!

I understand that you are seeing the warning message above when navigating to WooCommerce > Settings >Tax, correct?

For us to check this further, please provide us with a screenshot of the following settings below:

• General Settings (WooCommerce > Settings > General)
• Tax Settings (WooCommerce > Settings > Tax)

Additonally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Thank you so much!

WordPress Environment

WordPress address (URL): https://www.plantbooster.us
Site address (URL): https://www.plantbooster.us
WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.41 (CentOS) OpenSSL/1.0.2k-fips mod_vhost_ldap/2.4.0
PHP Version: 8.2.1
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 10.4.22-MariaDB-1:10.4.22+maria~buster
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.5.1
WC Database Prefix: wp_
Total Database Size: 23.13MB
Database Data Size: 18.97MB
Database Index Size: 4.16MB
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Post Type Counts

attachment: 129
customize_changeset: 43
mailpoet_page: 1
nav_menu_item: 15
page: 20
post: 17
product: 3
product_variation: 27
revision: 377
shop_order: 3
wp_global_styles: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (6)

Jetpack: by Automattic – 11.9.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.13
Mailchimp for WooCommerce: by Mailchimp – 2.8.1
WooCommerce Payments: by Automattic – 5.6.2
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce: by Automattic – 7.5.1

Inactive Plugins (0)

Must Use Plugins (1)

WordPress automation by Installatron: by –

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #15 - /shop/
Cart: #16 - /shop/cart/
Checkout: #17 - /shop/checkout/
My account: #18 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Neve
Version: 3.5.6
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: neve/woocommerce/product-searchform.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
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onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-27 00:48:31 -04:00
Options: ?
Notes: 50
Onboarding: completed

WooCommerce Payments

Version: 5.6.2
Connected to WPCOM: Yes
Blog ID: 215689210
Account ID: acct_1McD8vC8Q6Esr9DQ

Action Scheduler

Canceled: 2
Oldest: 2023-03-16 11:31:40 -0400
Newest: 2023-03-16 16:50:10 -0400

Complete: 1,390
Oldest: 2023-02-23 15:13:38 -0500
Newest: 2023-03-26 15:59:41 -0400

Failed: 4,181
Oldest: 2023-02-16 20:00:13 -0500
Newest: 2023-03-26 16:02:13 -0400

Pending: 2
Oldest: 2023-03-26 16:04:13 -0400
Newest: 2023-03-27 12:44:14 -0400

Status report information

Generated at: 2023-03-26 16:03:45 -04:00
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There are no fatal error logs

Hello,

As a next troubleshooting step, can you please try disconnecting and reconnecting your Jetpack connection? Here there is a guide to do so:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/

Please let us know if that makes a difference or not.

Thanks.

No luck, disconnected and reconnected, error still displays. I disconnected and reconnected last night, it was still there; I waited until coming into the office the morning, to see if it would “clear” during the night, but no joy, still there. I saw on the jetpack trouble-shooting page you recommended, that sometimes it is necessary to uninstall and reinstall jetpack. Should that be the next step?

Warning: Undefined array key “id” in /webroot/h/i/hitechsy001/plantbooster.us/www/wp-content/plugins/woocommerce-services/classes/class-wc-connect-taxjar-integration.php on line 216

Thank you all for your help,
Daniel

Hi @rdanielwhite

I understand that after reconnecting Jetpack, the error still persists.

Please navigate to WooCommerce > Status > WooCommerce Shipping & Tax > Debug and enable Logging. If there are any taxes log, please copy them for support.

Thanks!

Thank you. I have enabled logging in the debug section of WooCommerce > Status > WooCommerce Shipping & Tax >

So now I suppose it is wait and see what gets logged. I will check the log over the next few days and reply back once anything appears.

Thanks,
Daniel

Hi @rdanielwhite

Sounds like a plan! Let us know once the logs are available. You can copy and paste them here.

Thanks!

Hi, I get the same warning-message and a calculation-error in our last order. Is the error caused by the warning message? Please help!

Hi @rdanielwhite

Thanks for sharing the screenshot above.

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end.

On my testing here, the VAT-exclusive price is shown under cost while the VAT rate is under a separate column as you can see below:

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and WooCommerce Shipping and Tax plugins are enabled, create a test order using Cash on Delivery and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

Hi @rdanielwhite

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Thanks!