Undefined error on Pantheon server

Hi,

Can you provide more details about the error message? Is it happening on the settings page? Can you check the browser console for more error messages? Can you share a screenshot?

https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console

Here is the console error https://prnt.sc/ue6x4c

Hi,

You need to be able to request data from the server for MetaSlider to work on the admin area (the front end doesn’t require this). You’ll have to contact the host about it.

Can you explain this a bit more? Is it related to the link which I provided earlier?

If you look at the errors in the console, it would appear that the server is blocking all network requests to the server.

I’m guessing that their dev server is more relaxed? Or do you see the same errors there?

No errors there. It is working perfectly there. So I guess it is because of write access that is denied to the folders in the live environment?

It sounds like it but you would have to ask them specifically if they are blocking that. We use the REST api but even have a fallback to the previous admin-ajax.php way WP would do things. They are blocking both it seems. Maybe it’s a setting somewhere?

Howdy!

From the screenshot it does look like there might be some assets that are being loaded via http so it could be mixed content errors. Does that also happen on the dev or test environments?

You might need to do a database cleanup of those. This page might help on how it can be done: https://pantheon.io/docs/http-to-https#database-cleanup

Hope that helps!

Thanks Jose for your invaluable inputs. I will try that and provide a feedback shortly.
Regarding the occurrence it only happens on the live environment. On dev environment it is working perfectly.

Hi @realysys

Just wanted to follow up and see whether you were able to resolve this issue. Did the SSL update work?

Hi,

I’ll mark this as resolved as we didn’t hear back, but feel free to reply if needed or have any more questions.