• Resolved cutu234

    (@cutu234)


    The same problem was posted here and here. We’ve just found out that some, but not all, orders with Amazon Pay show “undefined” after the street field in both the billing and shipping address. All other payment methods work fine. The second address field is not visible for users in the checkout. The problem occured after updates of both Woocommerce and the Amazon Pay plugin a week ago. So, I downgraded Amazon Pay to 2.4.0, but the issue was still there. Then I tried a downgrade of Woocommerce to 7.5. No luck, problem still exists. Could you please look into it. The status report will not help, but here it is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.agoshop.de
    Site address (URL): https://www.agoshop.de
    WC Version: 7.6.0
    REST API Version: ? 7.6.0
    WC Blocks Version: ? 9.8.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE_formal
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 200 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.37-nmm1-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.6.0
    WC Database Prefix: bi4a6hmggc_
    Datenbank-Gesamtgr??e: 2410.25MB
    Datenbank-Datengr??e: 1447.49MB
    Datenbank-Indexgr??e: 962.76MB
    bi4a6hmggc_woocommerce_sessions: Daten: 7.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    bi4a6hmggc_woocommerce_order_items: Daten: 72.59MB + Index: 24.56MB + Engine InnoDB
    bi4a6hmggc_woocommerce_order_itemmeta: Daten: 539.98MB + Index: 394.66MB + Engine InnoDB
    bi4a6hmggc_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    bi4a6hmggc_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_actionscheduler_actions: Daten: 14.02MB + Index: 15.13MB + Engine InnoDB
    bi4a6hmggc_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_actionscheduler_logs: Daten: 11.02MB + Index: 7.03MB + Engine InnoDB
    bi4a6hmggc_adtribes_my_conversions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_aepc_custom_audiences: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_aepc_logs: Daten: 5.52MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_aws_index: Daten: 1.52MB + Index: 1.13MB + Engine InnoDB
    bi4a6hmggc_borlabs_cookie_statistics: Daten: 4.03MB + Index: 4.63MB + Engine MyISAM
    bi4a6hmggc_bounced_email_logs: Daten: 13.52MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_cmplz_cookiebanners: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_cmplz_cookies: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_cmplz_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_commentmeta: Daten: 5.52MB + Index: 6.03MB + Engine InnoDB
    bi4a6hmggc_comments: Daten: 96.63MB + Index: 66.16MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_index: Daten: 0.09MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_invindex_cache: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_invindex_doclist: Daten: 1.45MB + Index: 0.73MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_invindex_wordlist: Daten: 0.39MB + Index: 0.28MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_stats: Daten: 1.09MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_tax_index: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_dgwt_wcas_var_index: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
    bi4a6hmggc_failed_jobs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_iconic_wssv_index: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_itsec_opaque_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg6_database_475011: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg6_database_570: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg6_maps: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mapsvg6_r2o: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
    bi4a6hmggc_mapsvg6_regions_475011: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg6_regions_570: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg6_schema: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mapsvg6_settings: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mapsvg_database_475011: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg_database_570: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg_r2d: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    bi4a6hmggc_mapsvg_regions_475011: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg_regions_570: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_mapsvg_schema: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mclean_refs: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mclean_scan: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_mwt_search_history: Daten: 0.17MB + Index: 0.08MB + Engine MyISAM
    bi4a6hmggc_mwt_search_terms: Daten: 0.08MB + Index: 0.03MB + Engine MyISAM
    bi4a6hmggc_newsletter: Daten: 0.30MB + Index: 0.11MB + Engine InnoDB
    bi4a6hmggc_newsletter_emails: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_newsletter_sent: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_newsletter_stats: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_newsletter_user_logs: Daten: 0.19MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_options: Daten: 9.27MB + Index: 1.31MB + Engine InnoDB
    bi4a6hmggc_postmeta: Daten: 364.91MB + Index: 273.53MB + Engine InnoDB
    bi4a6hmggc_posts: Daten: 108.56MB + Index: 52.73MB + Engine InnoDB
    bi4a6hmggc_queue: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_redirection_404: Daten: 2.87MB + Index: 0.43MB + Engine MyISAM
    bi4a6hmggc_redirection_groups: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_redirection_items: Daten: 0.17MB + Index: 0.15MB + Engine MyISAM
    bi4a6hmggc_redirection_logs: Daten: 0.51MB + Index: 0.09MB + Engine MyISAM
    bi4a6hmggc_spbc_auth_logs: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_spbc_backuped_files: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_spbc_backups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_spbc_firewall_data: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_spbc_firewall_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_spbc_scan_frontend: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_spbc_scan_links_logs: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_spbc_scan_results: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_spbc_scan_signatures: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_spbc_traffic_control_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_storeabill_documentmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_storeabill_documents: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    bi4a6hmggc_storeabill_document_itemmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_storeabill_document_items: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_storeabill_document_noticemeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_storeabill_document_notices: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_storeabill_journals: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_sumo_tbl_user_earned_coupon: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_termmeta: Daten: 0.14MB + Index: 0.11MB + Engine InnoDB
    bi4a6hmggc_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_term_relationships: Daten: 0.39MB + Index: 0.22MB + Engine InnoDB
    bi4a6hmggc_term_taxonomy: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_updraftcentral_sitemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_updraftcentral_sites: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_updraftcentral_site_temporary_keys: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_updraftcentral_user_cron: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_usermeta: Daten: 44.56MB + Index: 29.09MB + Engine InnoDB
    bi4a6hmggc_users: Daten: 2.52MB + Index: 1.13MB + Engine InnoDB
    bi4a6hmggc_usin_events: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_usin_user_data: Daten: 0.31MB + Index: 0.21MB + Engine MyISAM
    bi4a6hmggc_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wc_customer_lookup: Daten: 18.55MB + Index: 9.03MB + Engine InnoDB
    bi4a6hmggc_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_wc_gpf_render_cache: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wc_order_coupon_lookup: Daten: 1.52MB + Index: 0.86MB + Engine InnoDB
    bi4a6hmggc_wc_order_product_lookup: Daten: 16.55MB + Index: 13.06MB + Engine InnoDB
    bi4a6hmggc_wc_order_stats: Daten: 20.55MB + Index: 12.55MB + Engine InnoDB
    bi4a6hmggc_wc_order_tax_lookup: Daten: 6.52MB + Index: 5.03MB + Engine InnoDB
    bi4a6hmggc_wc_product_attributes_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wc_product_download_directories: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    bi4a6hmggc_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    bi4a6hmggc_wc_rate_limits: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wc_reserved_stock: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wdp_orders: Daten: 0.09MB + Index: 0.04MB + Engine MyISAM
    bi4a6hmggc_wdp_order_items: Daten: 0.06MB + Index: 0.06MB + Engine MyISAM
    bi4a6hmggc_wdp_persistent_rules_cache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wdp_rules: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wdr_order_discounts: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wdr_order_item_discounts: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    bi4a6hmggc_wdr_rules: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wfblockediplog: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfblocks7: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_wfconfig: Daten: 0.09MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfcrawlers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wffilechanges: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wffilemods: Daten: 0.27MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfhits: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_wfhoover: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wfissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    bi4a6hmggc_wfknownfilelist: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wflivetraffichuman: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wflocs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wflogins: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfnotifications: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfpendingissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    bi4a6hmggc_wfreversecache: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_wfsnipcache: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_wfstatus: Daten: 5.52MB + Index: 3.03MB + Engine InnoDB
    bi4a6hmggc_wftrafficrates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_woocommerce_amazon_buyer_index: Daten: 0.03MB + Index: 0.05MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gpf_google_taxonomy: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_dhl_im_products: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_dhl_im_product_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_packaging: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_packagingmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_shipmentmeta: Daten: 20.55MB + Index: 8.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_shipments: Daten: 7.52MB + Index: 4.55MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_shipment_itemmeta: Daten: 12.52MB + Index: 11.03MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_shipment_items: Daten: 4.52MB + Index: 6.06MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_shipment_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_shipment_labels: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_wpr_rocket_cache: Daten: 0.07MB + Index: 0.07MB + Engine MyISAM
    bi4a6hmggc_wpr_rucss_used_css: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wt_iew_action_history: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_wt_iew_mapping_template: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_yoast_indexable: Daten: 4.09MB + Index: 0.09MB + Engine InnoDB
    bi4a6hmggc_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    bi4a6hmggc_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    bi4a6hmggc_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    bi4a6hmggc_yoast_prominent_words: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    bi4a6hmggc_yoast_seo_links: Daten: 0.20MB + Index: 0.13MB + Engine InnoDB
    bi4a6hmggc_yoast_seo_meta: Daten: 3.52MB + Index: 0.00MB + Engine InnoDB
    _amazon_kunden: Daten: 0.62MB + Index: 0.59MB + Engine MyISAM
    _blacklist: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    _frankreich_23_02: Daten: 0.08MB + Index: 0.05MB + Engine MyISAM
    _frankreich_temp: Daten: 0.05MB + Index: 0.03MB + Engine MyISAM
    _kundenstamm_23_02: Daten: 5.02MB + Index: 3.16MB + Engine MyISAM
    _rapidmail_02_2020: Daten: 5.99MB + Index: 3.78MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 11
    acf-field-group: 3
    attachment: 1901
    blocks: 12
    boxzilla-box: 1
    br_notice: 2
    custom_css: 1
    customerstory: 1
    customize_changeset: 2
    document_template: 10
    gp_elements: 7
    invoice: 2
    jetpack_migration: 2
    kundenstory: 79
    mailpoet_page: 1
    mapsvg: 2
    mc4wp-form: 1
    ml-slide: 23
    ml-slider: 8
    nab_experiment: 4
    nav_menu_item: 49
    oembed_cache: 25
    page: 51
    post: 1
    product: 80
    product_variation: 69
    schema: 4
    shop_coupon: 252
    shop_order: 152802
    shop_order_refund: 2209
    wafs: 1
    was: 15
    wll_records: 1708
    wp-rest-api-log: 2315
    wpcf7_contact_form: 1
    wpsl_stores: 67
    ywrfd-discount: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (37) ###
    
    Advanced Custom Fields PRO: von WP Engine – 6.1.4
    FiboSearch - AJAX Search for WooCommerce (Pro): von FiboSearch Team – 1.23.0
    Classic Editor: von WordPress-Mitwirkende – 1.6.3
    Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.4.3
    Contact Form 7: von Takayuki Miyoshi – 5.7.5.1
    Customer Reviews for WooCommerce: von CusRev – 5.22.2
    GTM4WP: von Thomas Geiger – 1.16.2
    GP Premium: von Tom Usborne – 2.3.1
    Invisible reCaptcha: von Mihai Chelaru – 1.2.3
    Rechtstexte-Schnittstelle der IT-Recht Kanzlei: von IT-Recht Kanzlei – 1.0.4
    Min and Max Quantity for WooCommerce: von BeRocket – 1.3.2.7
    Nelio A/B Testing: von Nelio Software – 5.5.3
    Newsletter: von Stefano Lissa & Das Newsletter Team  – 7.6.9
    Redirection: von John Godley – 5.3.10
    WP Search Analytics: von Cornel Raiu – 1.4.5
    WooCommerce Show Single Variations by Iconic: von Iconic – 1.11.1
    Side Cart WooCommerce: von XootiX – 2.1
    Advanced Editor Tools: von Automattic – 5.9.0
    vendidero Helper: von vendidero – 2.1.6
    Woo Discount Rules: von Flycart – 2.5.4
    PayPal PLUS für WooCommerce: von Inpsyde GmbH – 2.2.1
    WooCommerce Permalink Manager (Premium): von premmerce – 2.0.1
    Product Feed PRO for WooCommerce: von AdTribes.io – 12.4.8
    WooCommerce Advanced Shipping: von Jeroen Sormani – 1.0.14
    WooSwatches Mod - Woocommerce Color or Image Variation Swatches: von woomatrix – 2.8.5 (Pixelpulli Mod)
    WooCommerce Amazon Pay: von WooCommerce – 2.4.1
    Germanized für WooCommerce Pro: von vendidero – 3.6.9
    Germanized für WooCommerce: von vendidero – 3.12.1
    heidelpay WooCommerce: von heidelpay GmbH – 1.6.0
    WooCommerce Product Dependencies: von SomewhereWarm – 1.2.7
    WooCommerce Price Based on Country: von Oscar Gare – 3.1.2
    Sofort Banking for WooCommerce: von Sven Wagener – 1.5.1
    WooCommerce Sponsor a Friend Plugin: von MB Création – 2.3.2
    WooCommerce: von Automattic – 7.6.0
    Yoast SEO: von Team Yoast – 20.5
    WP Rocket: von WP Media – 3.13.0.2
    WP Store Locator: von Tijmen Smit – 2.2.236
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-filtered (exclude-from-filtered)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop-Basis: #503048 - /alle-ago-produkte/
    Warenkorb: #72 - /warenkorb/
    Kasse: #12 - /kasse/
    Mein Konto: #70 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #688 - /allgemeine_geschaeftsbedingungen/
    
    ### Theme ###
    
    Name: GeneratePress Child Theme
    Version: 1.0
    Author URL: https://my-blog-shop.de
    Child Theme: ?
    Parent Theme Name: GeneratePress
    Parent Theme Version: 3.3.0
    Parent Theme Author URL: https://tomusborne.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: generatepress_child/woocommerce/cart/cart.php
    generatepress_child/woocommerce/checkout/cart-errors.php
    generatepress_child/woocommerce/checkout/thankyou.php
    generatepress_child/woocommerce/emails/customer-note.php
    generatepress_child/woocommerce/emails/email-styles.php
    generatepress_child/woocommerce/myaccount/view-order.php
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ?
    MaxMind GeoIP license: ?
    MM_COUNTRY_CODE: ?
    GEOIP_COUNTRY_CODE: ?
    HTTP_CF_IPCOUNTRY: ?
    HTTP_X_COUNTRY_CODE: ?
    HTTP_X_REAL_IP: 46.223.162.95
    HTTP_X_FORWARDED_FOR: ?
    REMOTE_ADDR: 46.223.162.95
    Real external IP: 2a02:8071:3e82:9580::f09d
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ?
    
    ### PBC Settings ###
    
    Version: 3.1.2
    Base location: DE:DE-NW
    Base currency: EUR
    Price Based On: shipping
    Shipping: –
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: ?
    Calculate tax based on: shipping
    Display prices in the shop: incl
    
    ### Zone Pricing Drittl?nder ###
    
    zone_id: drittlaender
    enabled: yes
    name: Drittl?nder
    countries: CH
    currency: EUR
    exchange_rate: 0.840336134454
    auto_exchange_rate: no
    disable_tax_adjustment: no
    order: 9999
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: block-editor-feature-enabled
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ? Next scheduled: 2023-04-14 10:42:20 +02:00
    Options: ?
    Notes: 17
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Abgeschlossen: 28.293
    Oldest: 2023-03-14 05:54:57 +0000
    Newest: 2023-04-14 05:54:56 +0000
    
    Fehlgeschlagen: 807
    Oldest: 2022-04-02 12:42:30 +0000
    Newest: 2023-01-10 09:29:46 +0000
    
    Ausstehend: 49
    Oldest: 2023-04-14 05:53:58 +0000
    Newest: 2023-04-14 16:55:01 +0000
    
    ### Status report information ###
    
    Generated at: 2023-04-14 07:55:00 +02:00
    
    • This topic was modified 1 year, 10 months ago by cutu234.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @cutu234 ,

    Hope you are doing well!

    there is an issue related to your problem. https://github.com/woocommerce/woocommerce-gateway-amazon-pay/issues/258

    This is because the second address field is?not visible?for users in the checkout, but using Amazon Pay Express checkout, on some occasions when a Shopper doesn’t have the second address, the plugin detects it as undefined.

    A work arround would be to show the second address until the issue is fixed.

    Our development team is working on it and they will provide a fix as soon as possible.

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,

    thanks for the information. I appreciate the fast reply. A user posted in this thread that the issue is there since 7.5.0. That was released a MONTH ago. Hard to believe that such a major issue is still not fixed. This is not just an annoying bug. It really can harm the user’s trust. They may ask: “Undefined? What else is UNDEFINED in this shop?” I know that working with Amazon isn’t that much fun, to say the least. But why don’t you show a message in the WordPress dashboard? Here in Germany more than 90% of customers don’t fill in this field. They all get the “undefined” error.

    Thanks, Mike

    • This reply was modified 1 year, 10 months ago by cutu234.
    • This reply was modified 1 year, 10 months ago by cutu234.
    Plugin Support Christian

    (@christian1983)

    Hey @cutu234

    Thanks for the information, seems that the undefined was fixed with Woo v7.6

    Please test it first on a staging site. (I test it with 7.4.1 and 7.6 and it’s working)

    Let me know.

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,

    we’ve already had 7.6.0 installed (see the status report in my first post). Unfortunately, it’s not working. We still have to enable the additional field. This is not the end of the world, but not our preferred checkout. We want to keep it as simple as possible. A confused user is a lost buyer. ??

    Thanks, Mike

    Plugin Support Christian

    (@christian1983)

    The issue is not happening with 7.6. But it still showing the undefined because it was saved like that on the user’s addresses.

    https://ibb.co/1Qdnd86

    So basically for existent users, the “undefined” value was saved on their accounts. Maybe cleaning the DB will help existing users not appear the “undefined” value. For a new user, it will not happen again.

    Select Query for searching:

    SELECT * FROM wp_usermeta WHERE meta_key IN ("billing_address_2","shipping_address_2") AND meta_value = "undefined";

    For Updating DB:

    UPDATE wp_usermeta SET meta_value = '' WHERE meta_key IN ('billing_address_2','shipping_address_2') AND meta_value = 'undefined';

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,

    something doesn’t add up here. I’ve just run your query and found only 4 entries with the meta_value “undefined”.

    However, if I search for “undefined” in the POSTMETA table, I find hundreds of entries:

    SELECT * FROM wp_postmeta WHERE meta_key IN ("_billing_address_2","_shipping_address_2") AND meta_value = "undefined";

    I then checked some orders that show “undefined” in the address section. These were all guest orders, since I couldn’t find the emails in the user table.

    I am absolutely positive that the issue still exists. Did you try it as a guest? Many users won’t create a Woocommerce account. I mean, this is the very idea when using AmazonPay, isn’t it?

    Thank you very much!

    Mike

    • This reply was modified 1 year, 10 months ago by cutu234.
    • This reply was modified 1 year, 10 months ago by cutu234.
    • This reply was modified 1 year, 10 months ago by cutu234.
    Thread Starter cutu234

    (@cutu234)

    Hi Christian,
    I’ve just rechecked it and disabled the additional address field. Immediately, the Amazon Pay orders started to show “undefined”. At least in our case, the update did not fix the problem. To be sure, I removed all “undefined” entries from the user table.

    Thanks, Mike

    Same problem here. If I understand well the update does not fix the bug. Is it right? @cutu234

    Thread Starter cutu234

    (@cutu234)

    Same problem here. If I understand well the update does not fix the bug. Is it right?

    It didn’t work for us. You could give it try. You can easily downgrade again.

    Plugin Support Christian

    (@christian1983)

    Hey @cutu234 @griotta

    Seems that is not fixed with 7.6 and I found the issue on WooCommerce: https://github.com/woocommerce/woocommerce/issues/37736

    We will still checking on our plugin, but seems to be the WooCommerce Core.

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,
    would be great. Disabling the additional adress field is a core feature of Woocommerce and not an individual customization. It shouldn really work with all payment methods, shouldn’t it?

    Appreciate your help. Thanks!

    Mike

    Plugin Support Christian

    (@christian1983)

    Hey @cutu234 ,

    Not sure which Payment Gateway is affected, but Amazon Pay defenitly.

    The 2 issues are linked now, so the development team is going to work to fix it.

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Awesome, thanks!

    99% were orders with AmazonPay. Only one order used Paypal.

    Thanks, Mike

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘“Undefined” in shipping information in address field 2’ is closed to new replies.