HI @marinambm ,
I’m sorry to hear you’re having issues with email deliverability.
Before we get into the details on that, however, it’s a good idea to first do a quick check on your notification settings (if these are formatted incorrectly, it can prevent the email from arriving successfully, or even being sent). You can check on this by opening the form builder and going to?Settings > Notifications, then comparing these settings against our tutorial.
If all of your notification settings look correct, but you’re still seeing delivery issues, this can be a result of a broader email issue. As spam gets worse (and more clever), ISPs and email service providers tighten their restrictions. We’re seeing that they are starting to block and/or spam many emails that previously would have gone through and been delivered with no issues. This often includes WordPress emails.
When you send an email directly from Yahoo, Hotmail, Gmail or similar services, that email is “verified” that it’s legit and did indeed come from that source.
By default, when your web server sends an email (which by proxy includes WordPress and WPForms), that email is not authenticated or verified. Instead, it is sent anonymously on?behalf?of your email address. This is one of the metrics email providers are starting to leverage as they combat spam.
The way to resolve these deliverability issues is to configure WordPress to send authenticated emails. Essentially, that means installing and configuring a plugin on your WordPress site that tells it to send emails authenticated instead of anonymously.
We have a great article that discusses our recommended SMTP plugin options in detail.
I would definitely suggest checking that article out for all the details and setup an SMTP plugin with a popular mailer that should resolve the issue by improving the email delivery.
Hope this helps. Thanks ??
