Undependable product and support

  • We are quickly learning that the reports are inaccurate and undependable and that support will promise you help but then vanish and never respond. Don’t use woocommerce it is poorly designed and will not help you grow your business. WooCommerce also claims their own definition of standard accounting vocabulary… rewriting the definition of what revenues are and in turn providing inaccurate reporting as they refuse to standard and some of the most basic of accounting practices.

    More problems with woocommerce for subscriptions the program will change annual renewal dates with no rhyme or reason.

    System status reports don’t work so woocommerce refuses to even help me with their garbage software.

    • This topic was modified 2 years, 11 months ago by edk15. Reason: Their support is still worthless, several weeks later
    • This topic was modified 2 weeks, 1 day ago by edk15.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Raif D. a11n

    (@rdeari)

    Hi @edk15 !

    We are sorry to hear that you have had a bad experience with WooCommerce and we highly appreciate your feedback.

    Can you please give us further details on the issue at hand, just so we can make sure nothing has skipped past our attention and to see if we can make things right again!

    Thank you!
    We will be standing by for your reply!

    Thread Starter edk15

    (@edk15)

    Your live chat support agent is neglecting his job of correcting a reported bug in the software or at the very least acknowledging it and saying it will be corrected with a future update.

    Thread Starter edk15

    (@edk15)

    Over an hour to get a support ticket number regarding a bug in woocommerce as the chat agent insulted me. Totally unacceptable for any business.

    Hi @edk15

    We are sorry to hear that you’re having a bad experience with WooCommerce support.

    Could you provide the ticket/chat interaction number, so we can check further?

    You can also report your complaints by opening a ticket here: https://woocommerce.com/my-account/create-a-ticket/

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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