Unexpected error

  • Hi there

    I installed WordPress version 3.5.1 last night. Today, I have tried to install a maintenance mode plug in and a theme. On both occasions, I’ve received the following error message.

    An unexpected error has occurred. Something may be wrong with www.ads-software.com or this server’s configuration. IF you continue to have problems, please use the support forums.

    My website is https://www.mummywifeme.com

    Many thanks

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  • Try these steps first:

    • flush any caching plugins you might be running, as well as server and/or browser caches.
    • deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Sometimes, an apparently inactive plugin can still cause problems.
    • If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read this page if you need help).
    • switch to the Twenty Eleven theme to rule out any theme-specific problems.
    • If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.
    • manual upgrade. When all else fails, download a fresh copy of the latest.zip file of 3.5 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    • check the Master List to see if you’re experiencing a known issue: https://www.ads-software.com/support/topic/troubleshooting-wordpress-35-master-list
    Thread Starter Naisy

    (@naisy)

    Hi Jess

    Thanks very much for your help.

    I will give everything a try.

    Best regards!

Viewing 2 replies - 1 through 2 (of 2 total)
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