• Resolved parhamm

    (@parhamm)


    Dear Support, I receive the error message “Unexpected error from server. Please check browser console” When I am making some changes to an email template within fluentCRM. It won’t let me make any changes or edits until I deactivate the Security by Cleantalk plugin. Once I deactivate, I am once again able to save changes. Is this latest update of the security plug-in ver 2.120 updated Oct 09 2023 creating conflicts with the latest verion of fluentCRM version 2.8.31 that waws updated Date: Sep 10, 2023?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter parhamm

    (@parhamm)

    I also checked with my server host and they indicate that the REST API service is competing to be used and thus broken as a result of this security plugin by Cleantalk. So it’s preventing the REST API from working.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @parhamm.

    Please check that this option is disabled:

    WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Disable REST API for non-authenticated users.

    If it didn’t help, please contact us via our private Ticket System: https://cleantalk.org/my/support/open. We need additional details about your website.

    Thread Starter parhamm

    (@parhamm)

    Thank you Eugene. I tried to uncheck (disable) the setting you suggested, but it didn’t make a difference.

    I will open a ticket.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Thank you. Let’s continue our conversation there.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Because of the page cache, the update process of Security FireWall went to direct (that is, a piece of data was downloaded from the cloud and immediately written to the database, without intermediate storage of these files in uploads).

    Since the volume of personal lists is large, this led to exceeding the max_execution_time in the php.ini settings.

    The solution is either to increase the max_execution_time to 240, or to add the following code to .htaccess:

    <IfModule mod_dtimeout.c>
    <Files ~ ".php">
    SetEnv DynamicTimeout=300
    </Files>
    </IfModule>
Viewing 5 replies - 1 through 5 (of 5 total)
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